Forum Discussion

ArasBeginner's avatar
ArasBeginner
Ideator I
6 years ago

Quality Module Install error

I'm trying to assess the suitability of using Aras for Quality Management in my organization and am unable to install that module.  I've installed successfully Innovator 12 and the sample database; however, when I go to install the Quality module from the Aras Update utility it fails with the error at bottom.

I've looked on the forum but cannot find similar failures.  Any help that anyone can provide would be greatly appreciated.

Thanks!

Keith

<snip>

Import package 'com.aras.innovator.solution.QMS_QS' failed with message:

Server error

Request: <Item type="Identity" id="CA6D245B9B224A6288F056B33E02097E" action="add" doGetItem="0"><description>Quality Department</description><is_alias>0</is_alias><name>Quality</name><Relationships /></Item>

Responce: <SOAP-ENV:Envelope xmlns:SOAP-ENV="">schemas.xmlsoap.org/.../"><SOAP-ENV:Body><SOAP-ENV:Fault xmlns:af="">www.aras.com/.../faultcode><faultstring><![CDATA[Identity with Name 'Quality' already exists.]]></faultstring><detail><af:legacy_detail><![CDATA[Identity with Name 'Quality' already exists.]]></af:legacy_detail><af:exception message="Identity with Name 'Quality' already exists." type="Aras.Server.Core.PropertiesAreNotUniqueException"><af:innerException message="Violation of UNIQUE KEY constraint." type="Aras.Server.Core.DBUniqueConstraintViolationException"><af:innerException message="Violation of UNIQUE KEY constraint 'C5'. Cannot insert duplicate key in object 'innovator.IDENTITY'. The duplicate key value is (Quality).&#xD;&#xA;The statement has been terminated." type="System.Data.SqlClient.SqlException" /></af:innerException></af:exception><af:item type="Identity" id="CA6D245B9B224A6288F056B33E02097E" xpath="Item"><af:property name="name" value="Quality" /></af:item></detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>
Updating com.aras.innovator.solution.QMS_QS to failed release status

</snip>

Installation
QMS: Quality Management System
Version 12

26 Replies

  • Gopikrishnan's avatar
    Gopikrishnan
    Ideator I
    6 years ago

    Hi 

    Can you confirm the type option selected in your import tool. Try merge option if you have used ignore

    Thank You

    Gopikrishnan R

    • ArasBeginner's avatar
      ArasBeginner
      Ideator I
      6 years ago

      Hi Gopikrishnan, thank you for your reply.  I don't see the option you've screenshotted in the update tool for Innovator 12.  May I ask where/how you brought up this menu?

      • Gopikrishnan's avatar
        Gopikrishnan
        Ideator I
        6 years ago

        Hi

        Try manually importing the module.

        Open ARAS Update tool 

        Navigate to required Package to be installed (In this case, ARAS Quality Management System)

        Select version and click download instead of Install

        Navigate to downloaded folder (mostly C:\ProgramData\Aras\ArasUpdate\QMS\12.0.1171\PackageImportExportUtilities\Import)

        Run import.exe

        Fill the details as below (select correct import.mf file path)

        Click Import 

        Let me know if you are still facing the issue.

        Thank You

        Gopikrishnan R