UI doesn't load for one user - anyone had a similar problem?
On our test server, on one particular database, one particular user doesn't get an UI when logging in. I've tried digging into the frontend calls, and it seems it's this call: https://{our test server}/Server/MetaData.asmx/GetConfigurableUi?accept=json&database={one particular db}&date=2025-05-02T13%3A01%3A58.94&item_classification=%25all_grouped_by_classification%25&item_type_id=&lang=en&location_name=TOC&user={me} which fails, with a "not a single item" fault. I am in fact logged in, and can e.g. go see the session information on the user button. Deleting all client side caches or logging in with incognito mode makes no difference. Have anyone else experienced this?
Problem enabling user for Project/program TOC: PresentationConfiguration already exists
Hi, I have this problem: When I try to add a new user in the TOC access I have the error: PresentationConfiguration already exists I can't understand where is the problem, the presentation configuration is empty Thanks Stefano
RESTFul API Delete Method Error 405
I tried to delete ItemType by following the Document about RESTful API in Aras. For example, PostMan was called as below (DELETE) localhost/.../exItemType ('abcde') If you call it url A 405.0 - Method Not Allowed error message is returned. Additionally, I tried to remove the RelationshipShip for itemType, but the same error occurred. Relationship remove was also carried out according to Document's method. For example, PostMan was called as below (DELETE) localhost/.../$ref This also returns an error of 405. How can I use RESTful to remove itemType?
Feature licenses error when activate
We are using a stand-alone server currently until we get ARAS fully stood up, then we will go live. We received the feature license keys and went to activate feature key but we keep receiving the pictured error below. It also pops up upon entering our database. Has anyone seen the below error before?
Vault Error - You have insufficient permissions to open the File.
Hello all, I'm getting a weird error with the vault using a completely out of the box install of Innovator 2023. No new users, changes to itemtypes, etc. We literally just installed Innovator 2023 and logged in. "Failed to get the File" "You have insufficient permissions to open the File." The problem is that it doesn't happen to everyone, and who it happens to changes after an IIS reset or application pool recycle. I can log in to Innovator, using localhost from a browser on the same server the application is installed on, using the admin user, and I can open and add files to a Document no problem. Then my colleague, also on the same server, logs in using localhost, with the admin user, and she can't open the file thanks to this error. She CAN add a file to the Document, and it is properly vaulted, though she is unable to view that file after it's been added. It's like create access still works, but not read access. If we recycle the app pools and she logs in first, then I log in, I will get the error. It's usually the second person to log in that gets the error, though not always. Usually it's just the one person with the error, but that's not always the case either. Normally when I'd see an error like this I would check the windows folder permissions on the Vault to make sure the user the application pool runs as has access. Everything seemed normal there but to rule it out I added Everyone to the permission with full control. We're both using the admin user to rule out permissions inside the Innovator application as well. Accessing it from a different server, or using a different browser like Chrome makes no difference, clearing the browser cache also doesn't help, and neither does the Admin > Clear Client Metadata Cache option in Innovator.. We turned on all the logging we could and seemed to find the culprit but are at a loss for what is going on and why it's so intermittent. It seems that for whoever Innovator decides shouldn't be able to get files, it's because of an error in the AuthenticationBrokerWebService. It's trying to do Aras.Server.Models.AuthenticationBroker.GetFileDownloadTokenModel but getting an error, "Database configuration was not found for 'dbname'". Has anyone seen something similar before? I've worked with Innovator for many years now, including installs of this version, Innovator 2023, and never seen something quite like this before. I also noticed weirdness in the license manager. I log in first, and I see just the one session for admin. Then my colleague logs in and tried to get the file, and when I look at the license manager again I see over a 100 sessions for admin. Maybe it's nothing because I always see multiple sessions per user in other Innovator instances, though 100s of them for a single login and file download attempt seems excessive. I don't know if it's related but since the authenticationBroker seems to be the problem with the file download, I figured I'd mention it since it would also have to do with authentication. Thanks -Scott
The statement terminated. The maximum recursion 100 has been exhausted before statement completion.
Version : 11.0 SP5; Buld : 6296 As an admin, I have tried to assign my colleague by giving him by While identity update Add him a new identity as below " All Employee" Add him with Solidworks integration " Solidworks User" While saving after the change, The system got into non-responsive mode and when restarted /back in, couldn't log in, and the admin login was giving me an error. "The statement terminated. The maximum recursion 100 has been exhausted before statement completion." I remember when some of my colleagues gave the privileges under his ID and added me into Alias ID. I was getting the same error. But I sorted it with an admin login. But now can not go into admin ID, even though I know the password. Anyways I can reset the roles? Or I can reassign the roles? Or I can reset it to a back date? The problem is every ID in the user group is now locked out and having the same issue.
TypeError: Cannot read properties of undefined (reading 'itemTypeGridPlugin')
Dear team, We are currently using Aras version Release19. However, when attempting to perform searches for both parts and documents, we encounter an error stating "TypeError: Cannot read properties of undefined (reading 'itemTypeGridPlugin')." This error is causing the search operation to fail. Could you please advise on how to resolve this issue? I have already checked the error log, but I couldn't find any relevant information. Attaching screenshot for your reference. Regards, S. Senthurpari
"ItemIsLockedException" When Creating an ItemType Object
Hi Aras Community, I'm having an issue and I'm hoping the community can help me solve it! I'm running into a an issue when creating a relationship on an ItemType with a workflow. I'm unable to create/save my new ItemType while getting an arbitrary error of "ItemIsLockedException". When I remove the workflow from my new ItemType I'm able to create and save an object no problem. When I add the workflow back on, I can fill out my form, but as soon as I try to save my item it gives me the lock error. I'm happy to help with any other info you might need. Thank you in advance! -Mickey S.
Better version of 'Not a single Item' Error?
Hello, Does anyone know if it is possible to edit a piece of code to produce a more descriptive error rather than just 'Not a single Item'. I understand the logic behind why this issue occurs and I have my own ways of finding where this error occurs but it would be a lot easier if the error tells you which method it originates from. Thanks, Joshua
