Forum Discussion

harald_korneliussen_vard_com's avatar
harald_korneliussen_vard_com
Creator I
1 year ago

UI doesn't load for one user - anyone had a similar problem?

On our test server, on one particular database, one particular user doesn't get an UI when logging in. I've tried digging into the frontend calls, and it seems it's this call:

https://{our test server}/Server/MetaData.asmx/GetConfigurableUi?accept=json&database={one particular db}&date=2025-05-02T13%3A01%3A58.94&item_classification=%25all_grouped_by_classification%25&item_type_id=&lang=en&location_name=TOC&user={me}

which fails, with a "not a single item" fault. I am in fact logged in, and can e.g. go see the session information on the user button. Deleting all client side caches or logging in with incognito mode makes no difference.

 

Have anyone else experienced this?

Client
Errors
Release 31

5 Replies

    • harald_korneliussen_vard_com's avatar
      harald_korneliussen_vard_com
      Creator I
      1 year ago

      No, it isn't that. The login token wouldn't be stored in incognito mode. And I do get logged in, I have a very partial UI, e.g. the user button in the upper right corner, which works as expected.

      • angela's avatar
        angela
        Catalyst II
        1 year ago

        It´s not about the token, but the wrong link that people use. And reset the users preferences inside Innovator.