He is my understanding of your scenario. You have one activity on a workflow map and the activity has two notifications configured. The first notification is when the activity starts and the person assigned to the activity should get a message. The second notification is after the activity is voted or after the activity is closed then the owner or creator should be notified.
If that understanding is correct, then you will need to configure the Notifications tab of the activity with the following notifications:
Name Event Target Alternate
OnActivateMessage On Activate All Assignments
OnCloseMessage On Close Alternate Creator (or Owner)
If this is not working, then here are some things to consider for troubleshooting.
- Is the Owner property of the process filled in?
- Does the user object represented by the owner/creator have an email address assigned?
- Hook the OnCloseMessage to the activity following the activity of interest and set the event to On Activate, target to Alternate, and Alternate to Create/Owner.
- Turn on email debugging to confirm whether or not a message is created. Search the forums for email_debug_option in the InnovatorServerConfig for more infomation.
Dennis
