Forum Discussion

Joshua_Bowden's avatar
Joshua_Bowden
Ideator I
4 years ago
Solved

Send emails from a C# Method not working

Hello, I am trying to send an email from within a C# method but I am not receiving the message in my email. My code is made up of trying to check a url and then return if the url returned with a...
Emails
Notifications
Server Methods
  • Joshua_Bowden's avatar
    Joshua_Bowden
    4 years ago

    1. Does your User item contain the required email address?

    A: My user has the correct company email address.

    2. Do you have checked your Spam folder?

    A: Nothing in there.

    3. Does your Email Message items contains the correct "From User"?

    A: We are using the default Innovator Admin user.

    ***Solution***

    I switched the "From User" to myself and I was able to receive the email. I am assuming that it was not working because the Innovator Admin user did not have an email registered to it.

AngelaIp's avatar
AngelaIp
Ideator I
4 years ago

Have you ever sent any emails from your Innovator at all, e.g. via LifeCycle messages?

Have you specified your email service in the server config files?

It´s not surprising your code returns a 'true' result. But with the default settings, your emails just will end up as text files in the temp folder in your codetree.

Joshua_Bowden's avatar
Joshua_Bowden
Ideator I
4 years ago

We are not incorporating Lifecycles in our current system due to issues we had in the past with them but I have used the email notification on a workflow which works perfectly fine sending me an email. I also checked the server config files and everything seems to match what was discussed in other threads. I read in another thread that it might go to the Innovator/Server/temp folder but I do not see the text files in there either.