Activation Error Activation Key validation failed. Please contact Aras (licenses@aras.com) if you feel you have recieved this message in error
Hello, note that if you get this message when you try to activate a feature it means you have reached the maximum activation and you shall ask for more. Activation Error Activation Key validation failed. Please contact Aras (licenses@aras.com) if you feel you have recieved this message in error I have lost half a day because i could have not find any topic. Kind regards,
Cant add MAC address when requesting a license key
Tried to login to the aras platform today after a while, and get the error "The Database is not available:License Key is invalid." So I tried to request the license key again, but in the request form it wont allow me to put in my desktops MAC address. Thanks Duncan
Aras Feature Keys - REST API?
Activating features is covered on page 61/74 in this guide: https://www.aras.com/-/media/files/documentation/installation-and-configuration/en/12-0/aras-innovator-120--installation-guide.ashx That's so clicky I can't help but think there has to be a better way. Why do I need this? Well, as a developer I need to replicate, locally, what is our prod env as a starting point to work. It already has lots of layers and Minerva add-ons, and 3rd party contractor work. One part of setup is adding a stack of keys that all have: Feature Name and Activation Key (and unused expiration date). From the v12 install guide you can do this, one at a time: As a developer/QA/exterminator in this environment that I need to replicate this is a real pain doing this 12 times before moving on. And, while I'm needing to do this on v11 and the navigation to the Activate Feature is different, I'm guessing it writes to the same bucket? I've managed to use REST API to add Users and Identities, and I think I can pretty much tack-on the singular label of any ItemType and write to the system. What I want is concise repeatable setup (especially because the possible variants on just one ItemType, such as User are astronomical). I'm consuming CSVs and the singular item type, and with Bearer Token I can reliably produce setup for these two things. Anyway, is there an endpoint for "Activate Feature"? I can see that it uses a post to aras.com service, but is there a way todo that in a scripted way for automation setup? https://www.aras.com/productservices/FeatureLicenseService/FeatureLicenseService.svc
What can I do with the License Manager?
Hi Community, does anybody know any further information regarding the license manager? It´s the tool you can find at Innovator 11 Main page -> Tools -> Admin -> Licenses -> License Manager I have a couple of question regarding the license manager: 1. The licenses Manger displays fields, that are not part of the User ItemType, like 'Last Activity'. Where is this kind of data stored? Is it possible to access the data to use it for own queries (how long do people stay in the system...) 2. The list seems to collect the logged in users within one day. What happens if the license pool is full? Normally the number of licenses is limited by the number of activated users. But I have noticed that some accounts appear 2 times in the list. 3. And what does the X columns do? Will it throw out logged on users? 4. What is the purpose of the 'comments' column? 5. I also noticed, that licenses tab is empty for some users. What could be the reason for this one? Would be happy if somebody could share a few background information to the License Manager! Maybe this tool is just for information purpose. But perhaps there are a few background features that could be of interest. Many thanks! Angela
Feature licenses error when activate
We are using a stand-alone server currently until we get ARAS fully stood up, then we will go live. We received the feature license keys and went to activate feature key but we keep receiving the pictured error below. It also pops up upon entering our database. Has anyone seen the below error before?
How to check if a floating license(xPlm CadConnector) is in use or not?
We have 5 floating licenses of xPlmCad connector. Sometimes, the license is not released when the user logs out. We were given a new key to use and we want to try it out. How\Where do I check to see if the floating license is in use? It would be great if we can see the users using the license. This information is not in the License Manager.
Is there a way to check the consumed License Feature expiration date/time?
I logged in using user1 and I consumed a feature license. I checked the license manager in the aras client and saw the consumed license of user1, I left it overnight and check the license manager the next day the consumed license is gone. Is there a way to get the expiration date or time of the consumed license feature?URGENT!! Are any Aras license servers down? - Framework license key pop-up appears frequently !!!
Hi community, since this morning I get following popup dialog whenever I start-up Innovator: I haven´t seen the error message before and I am unsure what can cause this one to appear. I made some investigation and this is what I can tell so far: - The pop-up appear on ALL my Innovator 12 instances. Most of them run on independent servers. - I don´t get the dialog popup for Innovator 14 / Release 2023 - The licensing options in the top-right corner menu are not available. Options like "Feature tree update" or "Enter a license key" are not available - Only admins get the popup - The browser debugger indicates the popup is related to licensing As all of my Innovator 12 instances (various versions) are affected at the same time, I somehow doubt that I caused the issue. So I assume some service is down on Aras side. @ Community: Does any of you receive a similar popup? Aras_PLM Can you please check? The good news: So far everything works as expected. But I assume subscription users could be affected. Thanks for your help! Hope we get rid of the popup soon. Angela
