Forum Discussion

Duncanwilliamgibbons's avatar
Duncanwilliamgibbons
Ideator I
6 years ago

Cant add MAC address when requesting a license key

Tried to login to the aras platform today after a while, and get the error "The Database is not available:License Key is invalid." So I tried to request the license key again, but in the request form it wont allow me to put in my desktops MAC address.

Thanks

Duncan

Licensing
MAC

1 Reply

  • Nithin_Mahesh's avatar
    Nithin_Mahesh
    Ideator I
    6 years ago

    Hi Duncanwilliamgibbons,

    Are you using this link to request the new license? Also I recommend using the MAC address from the Wireless LAN adapter WIFI which you can find by running the command ipconfig /all in a command prompt.

    Best,

    Nithin