Forum Discussion

Duncanwilliamgibbons's avatar
Duncanwilliamgibbons
Ideator I
6 years ago

Cant add MAC address when requesting a license key

Tried to login to the aras platform today after a while, and get the error "The Database is not available:License Key is invalid." So I tried to request the license key again, but in the request form...
Licensing
MAC
Nithin_Mahesh's avatar
Nithin_Mahesh
Ideator I
6 years ago

Hi Duncanwilliamgibbons,

Are you using this link to request the new license? Also I recommend using the MAC address from the Wireless LAN adapter WIFI which you can find by running the command ipconfig /all in a command prompt.

Best,

Nithin