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Duncanwilliamgibbons's avatar
Duncanwilliamgibbons
Creator I
6 years ago

rror: Cannot access OAuth Server due to 502 (Bad Gateway)

Hi all

I'm trying to fresh install Innovator to try remedy other errors with the previous install. I keep getting this error "Error: Cannot access OAuth Server due to 502 (Bad Gateway)" even after installing the prerequisites for Innovator 12. I also get an error with chrome saying that it failed the minimum browser check, even though I have chrome 79

Any suggestions?

Thanks, Duncan

18 Replies

  • hadrien_guiducci's avatar
    hadrien_guiducci
    Creator I
    6 years ago

    Hi,

    Have you solved your problem ? It's seems it is generally due to bad .net framework or asp.net release...

    I face the same problem on a server I will tell you if I solve it with installation of those updates.

    Best regards,

    Hadrien

    • koates's avatar
      koates
      Ideator I
      6 years ago

      I am getting the same problem as the OP. Originally it was the 500 Error, however after installing the correct version of ASP.NET Runtime Core (Hosting) it then changed to the 502 Error.

      I believe I have installed the correct versions of all the relevant software;

      It is a new install on a Windows Server 2019 and SQL Server 2017 machine, which I realise is outside the normal specs.

      Any ideas on how to debug this further, or anything else to try?

      • alexd's avatar
        alexd
        Ideator I
        6 years ago

        Stuck in the same place, same steps as you. Any ideas?

  • Tempo_IT's avatar
    Tempo_IT
    Ideator I
    6 years ago

    Having this same issue. All software is installed as previous replies indicate. What are the steps to resolve???

    Been trying to install this software and follow documentation for two days now. Need more help here....

      • Nithin_Mahesh's avatar
        Nithin_Mahesh
        Creator II
        6 years ago

        Hi Tempo_IT,

        Sometimes 500 or 502 errors occur because of the framework license key tied to either a MAC address only for a wired connection or a wireless connection. Give this a shot: 

            1. Request a new license key but this time make sure to use the Wireless LAN adapter Wi-Fi MAC address.

            2. Go to the codetree and open the InnovatorServerConfig.xml and replace that key with the new one. 

            3. Reset IIS (you can do this through the command prompt "IISRESET" or through the application

        If that doesn't work someone told me they followed these steps and reinstalled innovator and was able to log in. 

        Hope this helps!

        Nithin

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