Forum Discussion

divyak02's avatar
divyak02
Ideator I
6 years ago

ES Agent Itemtype not found while installing ES Agent Service

Hey, I had installed solr, zookeeper agent and file processor services, firstly it was working fine with agents and crawlers being installed and working, then I had to use a different solr service ...
ES: Enterprise Search
  • Nithin_Mahesh's avatar
    Nithin_Mahesh
    Ideator I
    6 years ago

    Hi Divyak02,

    Is your index (solr and node clusters) installed in another machine and the agent in a separate machine? If this is the case it might be that the agent is failing since it cannot communicate with the index in the other machine and it could be related to firewall settings. Are you able to install the agent and file processor in the machine that has the index?

    This is not an error I have seen before, let me know if this helps,

    Nithin

    • divyak02's avatar
      divyak02
      Ideator I
      6 years ago

      Hey, yes they both are in the same machine, I am just using the innovator instance on a different server. Previously the same configuration was working fine. Once I had deleted the ES Agent from the innovator and uninstalled the agent the while installing the agent service again the error came.

      Is it related to deleting the agent from the innovator? May be after deleting the ES Agent from agents somewhere in background the clean up didn't happen.

      • Nithin_Mahesh's avatar
        Nithin_Mahesh
        Ideator I
        6 years ago

        Could be, you can check by going to the file location of the installs. If you used the default it would be in C:\Program Files (x86)\Aras\EnterpriseSearch. If there is a folder for the agent then it did not uninstall correctly previously and you should first uninstall again then delete the folder and reinstall.