Forum Discussion

Former_Member's avatar
Former_Member
Accelerator III
9 years ago

11.0 SP9 Install issues Windows Server 2012

Getting the following error after configuring the install, putting in license etc.

"Error 1720. There is a problem with this Windows Installer package. A Script required for this install to complete could not be run. 
Contact your support personnel or package vendor. Custom action ConfigureWindowsAuthenticanSettings script error"
  From executable on a windows machine that has never had Innovator installed. I'm installing in a virtual environment running an Admin account.  Judging from the error maybe Active Directory related but not sure why it couldn't run a script if I'm logged in as admin. Anyone run into this? Thanks  

5 Replies

  • Zahar_Chernov's avatar
    Zahar_Chernov
    Creator II
    9 years ago
    Try to run the msi file from the root of the hard drive (c:) and "Run as admistrator" option from the file context menu
  • Former_Member's avatar
    Former_Member
    Accelerator III
    9 years ago
    I don't have a Run as Administrator option from context menu, even when using shifT+right click, but I have local & network admin rights. Running from root C: still get the same error
  • Former_Member's avatar
    Former_Member
    Accelerator III
    8 years ago
    Thanks for the suggestion, but the same error still occurs. I may have to move on - thank you for the help.
  • Former_Member's avatar
    Former_Member
    Accelerator III
    8 years ago
    Wanted to give this one more shake but still get stuck with this 1720 error. I tried installing under  a localadmin account,   tried running a command prompt as administrator and calling the .msi from the C: Nothing seems to clear the error (which happens right at the end of the install). I am running a purchased standalone license of Windows server 2012. There are other posts about this on the forum that end without a mentioned resolution.  Any other thought besides administrator privileges?