Forum Discussion

Kazuya's avatar
Kazuya
Ideator I
1 month ago

Report Manager shows blank page on Aras Innovator 14.35 CE – Hotfix and Reporting 29 guidance needed

Hello Community,

 

I am evaluating Aras Innovator 14.35 Community Edition and am currently facing an issue with Report Manager, where the result page is displayed as a blank screen.

 

Before asking, I would like to clarify that I believe I understand the separation of concerns, and I am seeking confirmation on the correct and minimal path forward.

 

 

 

Environment

 

Aras Innovator: 14.35 Community Edition

Build: 14.35.0.44037

MS Build Number: 000000.00

Browser: Chrome / Edge (same behavior)

OS: Windows Server (IIS)

 

 

 

Observed issue

 

When executing a report (Type: General) from Report Manager, the result page is blank.

 

From the browser network trace, I can see that blank.html is requested with an incorrect URL where an X-salt token is injected into the path, for example:

 

.../InnovatorServer/Client/X-salt=std_14.35.0.44037-X/scripts/blank.html

 

Instead of:

 

.../InnovatorServer/Client/scripts/blank.html

 

The AML itself executes successfully (InnovatorServer.aspx returns 200), so the issue seems to be on the client / UI side.

 

 

 

What I understand so far

 

Please correct me if anything below is wrong.

 

1. Hotfix / Patch

 

 

Hotfixes apply to the Innovator core (Server / Client).

MS Build Number = 000000.00 indicates that this environment is likely running a base build without Hotfixes applied.

Therefore, this blank page issue may already be a known issue fixed by a Hotfix.

 

2. Reporting

 

 

Aras Reporting is a separate product and installer.

Reporting 29 requires a dedicated license (Aras.Reporting) and installation.

Reporting 28 is not required if installing Reporting 29 as a new installation.

 

 

 

My questions

 

To proceed efficiently without rebuilding the environment, I would appreciate guidance on the following:

 

1. Is it correct that applying the appropriate Hotfix for Innovator 14.35 is a prerequisite, and that Reporting alone would not resolve the blank page issue?

2. Is the blank page / X-salt URL issue a known problem in the base 14.35 build that is addressed by a specific Hotfix?

3. For a Community Edition evaluation environment, is it realistic to:

obtain the required Hotfix, and

obtain the Aras Reporting 29 CD Image as part of the same guidance / recommendation?

4. If Reporting 29 is installed after the Hotfix, should Report Manager work as expected without additional undocumented steps?

 

 

 

Goal / Constraints

 

The goal is to evaluate Report Manager functionality.

I would like to avoid rebuilding the existing test environment if possible.

I am looking for the shortest correct path, even if it involves multiple steps, as long as the sequence is clear.

 

Any advice, confirmation, or references would be greatly appreciated.

 

Thank you in advance.

 

2 Replies

  • angela's avatar
    angela
    Catalyst II
    1 month ago

    Hi,

    do you mean this "Report Manager"?

    I use Innovator since more than 10 years and it always just showed a white page. I am unsure about what this button does.

    It either shall link to the SSRS Report Manager or it shall link to the XSLT Report Editor - which was abandoned >10 years ago -> https://community.aras.com/discussions/applications/what-happened-to-the-report-designer-of-the-xslt-report-tool/10500

    By default the report manager seems to link to .../Client/scripts/Reports

     

    Or did I misunderstood your question? Which type of Report do you plan to build?
    - XSLT (obsolete soon)
    - SSRS SQL based Report
    - Aras Reporting? (subscription feature)
    - Aras Self-Sercvice Report (obsolete)

    • Kazuya's avatar
      Kazuya
      Ideator I
      1 month ago

      Thank you for the clarification, and yes – I mean exactly that “Report Manager” button shown in the UI.

       

      My goal is not to use the legacy XSLT or SSRS-based reports.

      I am evaluating the current Aras Reporting functionality (the Reporting product that requires a separate license, Reporting 29).

       

      The reason I raised this question is that, in our 14.35 Community Edition environment, clicking “Report Manager” results in a blank page, and the requested URL appears to be something like:

      /Client/X-salt=.../scripts/blank.html

       

      I wanted to confirm whether this behavior is:

      - expected when Aras Reporting is not installed, or

      - a known issue in the base Innovator 14.35 build without Hotfixes applied.

       

      So to summarize: I am trying to understand the correct and minimal path to evaluate Aras Reporting without rebuilding the environment.

       

      Thank you very much for your insights.