Forum Discussion

jon_deeks_ssi-corporate_com's avatar
1 year ago
Solved

PDF Viewer doesn't support clickable links - true?

It looks like a PDF opened in the PDF Viewer doesn't support clickable links in the text, that are clickable when the PDF is opened directly in Adobe, or opened in a new browser window off the Files tab. Is that other people's experience? Thanks

Screenshot of using PDF Viewer, link is not clickable

Open the PDF from the Files tab, opening a new browser window and I guess Adobe within the browser, the link is clickable

  • An update. I've had a back and forth with Aras Support. They have done some investigating and clickable links should work in PDF Viewer and do usually work.

    The example I shared above, in a PDF that Aras produced (the Essentials training guide), is an exception. They don't understand why that one doesn't work, other links in the same document do work as expected. Seems I was just (un)lucky using that PDF when I wanted to try it out.

    So links should work.

3 Replies

  • angela's avatar
    angela
    Catalyst II

    That´s a legit question, but it seems like nobody in the forum knows the answer. Have you asked Aras support already?

    • An update. I've had a back and forth with Aras Support. They have done some investigating and clickable links should work in PDF Viewer and do usually work.

      The example I shared above, in a PDF that Aras produced (the Essentials training guide), is an exception. They don't understand why that one doesn't work, other links in the same document do work as expected. Seems I was just (un)lucky using that PDF when I wanted to try it out.

      So links should work.