Forum Discussion

AngelaIp's avatar
AngelaIp
Ideator I
3 months ago

How to delete cookies that are stored by the R35 Import Tool? I right now cannot change the target database...

Hi community,

I want to upload a small package with the Import Tool. I did a test run first with a test database, that is on the same server as the target database. The test was successful. I now want to import the same data to the target database.

Now the fun part:

The modern WebView2-based high-tech "Import Tool" doesn´t allow me to switch the database. I get automatically logged in to the test database as soon as I entered my credentials. It´s seems that the session cookie is reused. Typically the preferred database is also stored in the cookies.

It´s no problem to delete the cookies in a regular browser. But how can I delete them in the Import Tool?

I have a couple of Import Tools, so I can also use an older version. But I wonder if there is a more elegant solution available. 
Or do I really have to "wait" for the cookies to expire? The database cookie ist stored for 30 days.... [emoticon:c4563cd7d5574777a71c318021cbbcc8]

Angela

2 Replies

  • christopher_gillis's avatar
    christopher_gillis
    New Member
    3 months ago

    Hi Angela,

    I'm not able to reproduce this issue locally. Using the import tool from the R35 database, the "Login" button changes to a "Logout" button after I sign in. If I click the logout button, I can then click Login to get brought to the login screen where I can re-enter the database. It seems changing the URL in the Server field should automatically sign you out as well.

    I did notice you were using Windows authentication. I don't have an instance right now with Windows auth set up, but I can try to test that soon as well. I'm wondering if this new login option isn't playing nice with windows auth. 

    One thing you can try to clear these cookies to get around this issue is to bring up the browser dev tools when you are brought to the login screen. You should be able to do this by either clicking F12 on your keyboard or by right-clicking and selecting "Inspect" (or whatever the German equivalent is). From the dev tools, you should be able to clear the cookies. In the Google Chrome dev tools, you can find your cookies by going to the Application tab in the top row.

    Let me know if this works!

    Chris

    • AngelaIp's avatar
      AngelaIp
      Ideator I
      3 months ago

      Hi Chris,

      Yes I use active directory! I made short video to show the real-life situation: https://www.youtube.com/watch?v=ILRCcWhpPlY

      Target version is I12. But I use the latest export/import tools cause they support language packs a lot better than the previous versions. 

      The F12 trick worked! Innovator ask me for database selection again as soon the cookies were deleted:

      Thanks for this tip! It´s definitely more convenient that my current work around - using 3 different generations of Import Tools....

      BTW: I tried to use ?prompt=select_account with the URL, but unfortunately it results in a "cannot get Oauth server URL" error message.