Forum Discussion

Hargul_Sidhu's avatar
Hargul_Sidhu
Ideator I
2 years ago

How to check if a floating license(xPlm CadConnector) is in use or not?

We have 5 floating licenses of xPlmCad connector. Sometimes, the license is not released when the user logs out. We were given a new key to use and we want to try it out.  How\Where do I check to s...
Connectors
Licensing
AngelaIp's avatar
AngelaIp
Ideator I
2 years ago

License Manager was my first thought too. Have you ask Aras about this one already?

  • Hargul_Sidhu's avatar
    Hargul_Sidhu
    Ideator I
    2 years ago

    This information is not in the License Manager most of the time. If it is the information there is not accurate. 
    I have tested with users, had them login and use the CAD connector and the License Manager would show 2 out 5 are using the license, which is not true. Sometimes, when you refresh the page it would show no one is using it. The login dates are also incorrect 

    • AngelaIp's avatar
      AngelaIp
      Ideator I
      2 years ago

      I hoped anyone else would have know the answer to this question, but so far no other user showed up.

      I recommend you either ask Aras Support, the Licensing team or just directly call the next Aras office in your area.

      Of course Aras likes when people use the forum to find answers because it means less work for them :).  But sometimes you will not find an answer here. You pay good money for the connector and your question doesn´t sound unusual. So just ask them directly. Other users probably ask the same question before.