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Ryan_zh
Ideator I
6 months ago
Solved

Error: Failed to login in (Aras Innovator 14) cause by 502.3 - Bad Gateway

Hi community,

I have installed Aras Innovator 14 in my computer. And I have installed all .net application.

Using SQL Sever 2022, and create DB after installation.

When I access to http://localhost/InnovatorServer, it seems works well.

But when I input user: "admin", password: "innovator", and click Login button, it takes long time and return a error page as following:

I also check log in Event Viewer, it seems no error occured.



Does anyone know, what can cause this issue and how to solve it?
Many thanks for any help!


  • Sounds like missing C++ Redistributable. Your image only shows outdated stuff. I don´t see any version that is newer than 2013.

    Check out this video - 84 likes don´t lie: https://www.youtube.com/watch?v=A5QEtOO86ik

    Error 502.3 is not explicitly mentioned in the video, but we have Error 502. I still use this guide for each modern Innovator installation. Here and there you need to use a different version of something, but the rest is the same.

    Remarks: If you have SQL Server 2022, use SQL Server 2022. 

3 Replies

  • Sounds like missing C++ Redistributable. Your image only shows outdated stuff. I don´t see any version that is newer than 2013.

    Check out this video - 84 likes don´t lie: https://www.youtube.com/watch?v=A5QEtOO86ik

    Error 502.3 is not explicitly mentioned in the video, but we have Error 502. I still use this guide for each modern Innovator installation. Here and there you need to use a different version of something, but the rest is the same.

    Remarks: If you have SQL Server 2022, use SQL Server 2022. 

  • I solve the problem by uninstall SQL Server 2022, change it to SQL Server 2019, and reinstall it.

  • Same Problem, HTTP-Fehler 502.3 - Bad Gateway, code       0x80072ee2. SQL Sever 2019 did not help. Solutions?