Hi Otto,
I've looked at your license, and I'm not seeing any issues with either one you've generated. Could you verify that you're entering in the full text of the license key (i.e. the entire line below)?
<License lic_type="Unlimited" lic_key="..." act_key="..."/>
And not just the value of the lic_key attribute?
Chris
Christopher GIllis
Aras Labs Software Engineer
Hi Christopher,
quick response, thank you. Of course I added the full XML content, copy & paste from the email, with and without the comment. And I even copy& pasted only the lic_key and act_key values to the initial template of the installer.
Could the type of network interface make a difference? Is the MAC address somehow validated online? I am using NAT for the VMWare network interface, not bridged. So I have a MAC address of the VMWare host talking to to external world and a VMWare MAC address of the guest.
And to anticipate a question: No, I cannot use bridged for this virtual server.
That would be my guess, but I don't have much experience with setting up Innovator on VMs. If you open up a command prompt on the VM and type ipconfig /all , you should see a list of all of the MAC addresses of the VM.
Did you manually enter in the MAC address when you requested the license? If so, could you try to request one from the Aras Innovator installer. On one of the first pages, there should be a Request button. Clicking that will take you to the license request web page and automatically populate the MAC address field.
I requested the license from the Installer. When it opened the Web page for license request, the MAC address was pre-filled and also the Aras Innovator version. This version was set to 11.0.0 and I couldn't change it. With that generated license the Installer continues.
I am using InnovatorSetup_12.0.msi and when I manually requested the license, of course I selected version 12. So the problem is that installer for version 12 expects a license for version 11.
