Forum Discussion

Former_Member's avatar
Former_Member
Accelerator III
6 years ago

Error 1720 during install

I need help! I cannot get Innovator to install in my server. I've run out of options. Any idea on what could be causing this issue?
Duncan's avatar
Duncan
Ideator I
6 years ago

Same problem here. Did you sort it out?

Nithin_Mahesh's avatar
Nithin_Mahesh
Creator II
6 years ago

Hi Duncan and Fabio,

I believe I have run into a similar issue. This is an issue with Windows installer, in my case I ended the installer task during installation and received a similar error. Have you tried re-registering the msi? You can try this by opening a command prompt as administrator and typing in the following command: msiexec /unregister, then press enter. Then to re-register type in the following command msiexec /regserver. After this try the installation again.

Hope this helps!

Nithin

  • Duncan's avatar
    Duncan
    Ideator I
    6 years ago

    Hi Nithin.

    Sorry didn't fix my error. Ran the commands exactly as you have described then reran the installer and got the same error.

  • raghubudarp's avatar
    raghubudarp
    Ideator I
    6 years ago

    Hi Nithin,

    I am facing the same problem and above answer did not help.

    • Nithin_Mahesh's avatar
      Nithin_Mahesh
      Creator II
      6 years ago

      Hi Raghubudarp,

      Unfortunately I am unable to recreate this issue, but I am unsure if this is related to a windows installer issue or something with the msi being corrupted. Are you able to install other programs? Have you tried re-downloading and running the same msi?

      Best,

      Nithin