Hi community,
due to a spam message I noticed that this wonderful old discussion still exists. It´s a 3 years old thread but I think the topic is still relevant and important.
So I want to bring the discussion back to live with an additional tip:
Have a disaster recovery plan!
Sample content:
1. What to do when Innovator (or parts of it) don´t work? -> Possible answer: Restart IIS, Check app pools, etc. . IMPORTANT. Describe WHERE to find these kind of settings and which kind of permissions are required, cause not everybody is super familiar with the server.
2. Where to look when interface/connector xy is down? E.g. when CAD connector doesn´t work, check this and that
3. What do specific commonly known error messages mean?
4. What were issue in the past?
5. ..
So far I never needed the disaster recovery plan in practice. But if people ask what they should do when Aras is down while the admins are on
a booze cruise in the Caribbean Sea - the recovery plan is the answer!
Do you have more useful tips?
