Forum Discussion

coliver's avatar
coliver
Ideator II
5 years ago

Aras Update - Error: Authentication failed for root

I am attempting to use Aras Update version 1.15.1211.0 to add applications to Innovator version 12.0 SP9 build 24090.  The database has user 'root' and I provide the information as follows: ...
angela's avatar
angela
Catalyst II
5 years ago

Hi,

is your root user enabled? Can you log-in with the root account to your regular Innovator client?

If root is disabled, check out this post: community.aras.com/.../restore-root-user

  • coliver's avatar
    coliver
    Ideator II
    5 years ago

    Thanks Angelalp!

    I could log in to Innovator with the root user and password combination I was using in Update.

    Following your advice, I went to Administration>Users and then edit root, and verified the root user logon was enabled. The password looked odd, so I changed it and that fixed the issue.

    Thanks for leading me to the problem!