Forum Discussion

Joseph_An's avatar
Joseph_An
Creator II
7 years ago

Wrong value entered for item type 'Identity'

Hi Expert,  Once we upgraded Google Chrome browser, our users who use 'save password' function in that browser face the error message, when they select option in voting.   Error message : Wrong v...
asebastian's avatar
asebastian
Community Manager
7 years ago

Hi Joseph,

This is a known issue. The most recent version of chrome auto populates the "delegate to" part of that dialog as a username/password field. The dialog is expecting an identity and that's why the error is appearing. This issue has been filed and you can temporarily fix this issue by disabling the saving of passwords for your innovator instance through the chrome settings. 

AJ

  • Sebastian_SMT-AD's avatar
    Sebastian_SMT-AD
    Ideator II
    7 years ago

    Is there any news about this error/behavior? Is there a patch available to fix this problem? Or is there a schedule when the patch will be available?
    Many thanks in advance and best regards

  • Joseph_An's avatar
    Joseph_An
    Creator II
    6 years ago

    Hi AJ, 

    Would you please let me know whether there is any update for this issue?

    Thank you so much. 

    Joseph 

  • Joseph_An's avatar
    Joseph_An
    Creator II
    5 years ago

    Hi AJ, 

    How are you?

    I hope that you are fine from COVID. 

    Do you have any update about the issue that I raised?

    Thank you so much. 

    Joseph 

    • asebastian's avatar
      asebastian
      Community Manager
      5 years ago

      Hi Joseph,

      what service pack are you using?

      • Joseph_An's avatar
        Joseph_An
        Creator II
        5 years ago

        Hi AJ, 

        Thank you for your reply. 

        Actually, we are using Version 11.0 SP9. 

        Do we have any option to fix it?

        Thank you.