Selfservice report error
hello,
I am getting the following error on selfservice report any idea how i can resolve this?
Thank you
Forum Discussion
6 Replies
Did you find a solution? If so, please share. I am having the same issue after upgrading from R21 to R27
I guess the error is related to https settings or invalid https certificate. If you use https, check the configuration file for SelfServiceReport in codetree.
If you don´t use https, also check the config file. The file contains a url which has to be correct.
In general: SelfServiceRepoting is a deprecated feature that will sooner or later be removed from Innovator (to my knowledge). In R28 there a new Reporting option was introduced based on QueryDefinitions.
Hi Angela, thank you for the feedback. Indeed, the Support Matrix shows R28 as a new reporting module. I want to get the R27 environment deployed before looking into R28 and how that will affect current reports. "SelfServiceReporting" works in our R21 environment, (we use https), and the URLs are correct.
Hi Etienne, were you able to resolve this issue regarding Self-Service Reporting? We are getting the same issue and upgrading to a newer version of Innovator is not feasible at this time. Thanks, Dennis
Hi Hkkhan
Have you checked Selfserviceconnection string xml file? Has this mapped proper database ?
<connectionstrings>
<connectionstring add name="" ....etc> </connectionstring>
</connectionstrings>
During migration project , mostly this bug detects. If its the issue, it resolves.
Please check and confirm.
Regards,
S. Senthurpari
I am also getting this error. I have renewed all certs per: https://www.aras.com/community/f/development/37411/how-to-update-expire-aras-certifies?ReplyFilter=Answers&ReplySortBy=Answers&ReplySortOrder=Descending . But still getting the 498 error. Does anybody have new insights/updates on how to resolve this?
