Forum Discussion

AngelaIp's avatar
AngelaIp
Ideator I
5 months ago

Parameters tab sometimes isn´t loaded when opening a Part. Does anyone know why?

Hi community,

does anyone of you use the classic "Parameters" tab?

It´s a quite old building technique. Technically it was replaced with xProperties.
But I have one use case where this classic tab is still used today.

Some end users report that the tab sometimes don´t show up when a Part opened. But the missing tab typically appears when the same Part is opened again or if the Part is edited. It doesn´t happen very often, but often enough for people to report the issue. In the rare cases the issue occurs, the complete tab is missing.

The used Innovator version 12SP7. I wonder if this behavior is caused by the Innovator version OR any of my custom Methods that are executing when opening the Form.

Is anyone familiar with the Parameters tab and has seen this behavior before?

Parameters

3 Replies

  • christopher_gillis's avatar
    christopher_gillis
    New Member
    5 months ago

    Hi Angela,

    I don't think that Parameters tab came OOTB in the 12.0 releases. Is that set as a Relationship on Part in your instance?

    My best guess would be that it is one of your custom Methods maybe setting the visibility of that tab to hidden or possibly erroring out. If you can get this to reproduce (maybe by signing in as one of the users reporting the issue in a test instance), you can take a look at the browser dev tools to see if there's any obvious error. 

    • AngelaIp's avatar
      AngelaIp
      Ideator I
      5 months ago

      It´s still 100% OOTB available in Release 2023 [emoticon:44a8a53ad3364ea78a16c5a3229f75bb]. It works together with the "Class Path" property in "Properties". But it's really not a feature that is used a lot anymore. It survived in our environment since 11SP3 from 2015.

      I will try to reproduce it next week, but this behavior is really quite random. Maybe it helps to simulate a "bad internet connection" with the browser debugger. 

      • christopher_gillis's avatar
        christopher_gillis
        New Member
        5 months ago

        So it is! [emoticon:9d27520b879541edb4dc3688e695ae44] Thanks for the screenshot. I've looked at the ItemType form so many times, and I've always glossed over that field.

        I'll need to install a 12SP7 version myself, but I can take a look and see if anything obvious jumps out to me as to why this tab wouldn't load.