Forum Discussion
Congrats on Aras’ impressive result in the latest Forrester Wave report! The report includes an interesting quote:
"Customer feedback. Reference customers [...] agree that it (=Aras) communicates clearly, fulfills its promises, provides great customer service, and resolves issues quickly."
Well… when it comes to the Open Release, I’d say the communication hasn’t exactly been crystal clear - and the promises? Still a bit of a work in progress.
The current promise is an Open Release that supports "50 enabled users". Is that really fulfilled?
Back then, when you had fewer than 250 users, Aras actually encouraged companies not to go for a subscription. I was personally assured that there would always be an Open Release I could rely on. So…where exactly is my Open Release?[emoticon:98f842990f454422aa6a04953955f9d9]
But besides my own personal story with Aras:
Of course, the Open Release and its few users may be lower priority. But the Open Release is often the first point of contact external users have with the software. What kind of first impression does it leave when the product doesn’t even meet its own stated specifications and promises? That’s definitely something that could be improved!