Forum Discussion

Sathish's avatar
Sathish
Creator I
7 years ago

How to open StartItem directly without the helper window

We modified the email templates with a direct link to the start item as mentioned in the article. However, user complains on seeing an annoying "helper window" popup even if the session is already op...
christopher_gillis's avatar
christopher_gillis
Community Manager
7 years ago
Hello, There is currently no way to avoid opening the helper window. However, this may be fixed when Aras Innovator 12.0 is released as Innovator will run directly within a browser tab instead of a separate window. That being said, it is possible to automatically close this window after the item is opened. You can do this by modifying the file \Innovator\Client\Modules\aras.innovator.core.MainWindow\deepLinking.js in your code tree. Around line 24 you can add an additional snippet of code to close the window if an Innovator instance is already open. 
            if (!deepWindowIframe.src) {
deepWindowIframe.src = 'deepLinking.aspx';
window.close(); // Close this window if Innovator is already open
}
Please note that this proposed change was made in 11.0 SP15. You may require a similar workaround in a different file if you are using an older version of Aras Innovator. Chris
Christopher Gillis Aras Labs Software Engineer
  • Kai_Kircher's avatar
    Kai_Kircher
    Creator I
    5 years ago

    Is there a way to avoid the helper window in 12.0 yet? We're on 12 SP9, and I keep running into that old problem of "if the linked-to item has previously been opened, the link works just fine, otherwise it fails"