Forum Discussion

SowmyaK's avatar
SowmyaK
Ideator III
6 years ago

Facing issue while logging into ARAS Innovator 12 - Ambiguous error protected

Hi Team, I have installed ARAS Innovator 12 on my windows 10 laptop. Facing below issue as attached in screenshot. Tried to make innovator and innovator_regular as db_creator in Server Security...
SowmyaK's avatar
SowmyaK
Ideator III
6 years ago

Hi Christopher,

I have restarted IIS and SQL server, but it did not work.

Should I have to run Innovator setup.exe as Run as Administrator?

I just clicked on install.

I have deleted previously installed InnovatorSolutions Database in my SQL server when I was uninstalling ARAS Innovator. So with fresh install, installer created InnovatorSolutions Database. Is this something causing any issue?

Thanks

christopher_gillis's avatar
christopher_gillis
Community Manager
6 years ago

Hello,

You typically don't need to run the installer with the Run as Administrator option, but it wouldn't hurt to try in this case. I've seen some companies have stricter permissions on their employee's machines that can sometimes interfere with some of the configuration that the installer tries to do. That was my reasoning for checking that you had admin permissions on your machine. 

I've run into issues in the past with restoring a database that has the same name as a database I previously deleted. As a quick test, could you try installing Innovator again but choose a different name for the database? This will confirm if the error you're seeing is indeed a caching issue.

Chris

  • SowmyaK's avatar
    SowmyaK
    Ideator III
    6 years ago

    Hi Christopher,

    Tried to uninstall ARAS Innovator and reinstalled with new name to database InnovatorSolutions1.

    I have admin access and it is my personal laptop.

    But facing the same issue.

    Is there any other way to fix this issue?

    Thanks

    • SowmyaK's avatar
      SowmyaK
      Ideator III
      6 years ago

      Hi Christopher,

      With some changes to Windows Features, I  was able to login to Aras innovator with no error.

      But screen is blank. I am not getting any icons or menus on screen. Tried to make some chrome settings as per installation guide. But nothing is working. Tried in chrome and IE.

      But I am able to view source page having Aras code. 

      Could you please suggest.

      Thanks

      • christopher_gillis's avatar
        christopher_gillis
        Community Manager
        6 years ago

        Hello,

        Could you share a screenshot of what you see when you log in?

        Occasionally, silent JavaScript errors can be thrown in the console. Could you open up the browser dev tools (which you can launch by pressing F12 on the keyboard) and check the console to see if an error is thrown?

        Chris