Hi Scott,
I don´t have seen your error message, but your description sounds familiar. Especially when considering that you know Innovator I expect that the basic configuration was done correct.
I remember following error message when updating from I11 to I12 -> Multiple Errors: DoPhysicalFiles - Access to the path is denied. -
It´s not the same text, but somehow similar.
Do you use Active Directory? Is your Innovator installed at a server that contains another Innovator? Does this other Innovator use Active Directory?
If yes, go to IIS and check if "Vault" has Windows Authentication enabled. If yes, deactivate it. It can happen that previous installations mess up your latest installation regarding IIS settings. Especially when your new Innovator uses the same IIS paths then the old one.
In my case I had to restart the Vault App Pool each single hour otherwise people weren´t able to open files. So file download worked for a certain amount of time. It was fun to restart the app pool 8 times a day for several days. Aras support team really fought hard to find the root cause.
Angela
