The Community Is Moving to a New Platform!
Hey everyone!
We’re excited to announce that our community will soon be moving to a brand new platform! This transition is part of our commitment to continuously improve the experience our community has with Aras. To help with this transition, we have put together an FAQ below and will email members closer to the move with you to help make this a smooth update.
What is new or different in the new community? Why are we making this switch?
Community has long been important to Aras and recently we have been making new investments into it as part of “Build with Aras” and other initiatives. During our review of the community as part of these initiatives, we have determined that it is time to update the experience to make it more cohesive across the different tools that we provide our subscribers, partners, and community edition users. This move is the first part of a comprehensive project with more enhanced experiences coming in the next 12 months.
How will we be notified of the switch?
We will be sending out an email to all community members with login instructions when the new platform is live.
Do I need to create a new account?
We will be migrating over your username and basic information, but everyone will need to reset their password. Instructions on how to do this will be provided when the new platform is live.
Will my information (posts, replies, profile information, and preferences) be moved over?
We will be moving over all of your past posts and replies. We ask that you review and update your profile information and preferences, as different platforms have different settings, and we will not be able to move it all over exactly as it currently is. Also, there will be new badges and rankings on the new platform that will be updated based on your past activity.
Will there be any downtime during the switch?
We do expect that there will be a short time when we will not allow new members to join, and during which current members will not be able to post or reply to others. This short downtime is to ensure that we have everything migrated. We will update this post with more detailed information as it comes closer to the switch.
Who do I contact for help or support? Or to suggest improvements?
For any issues with logging in or if you have any suggestions on how to improve the new experience, please contact communitysupport@aras.com. For everything else, please create a support ticket.
