Forum Discussion

Geerthana_Moorthy1's avatar
Geerthana_Moorthy1
Ideator III
2 years ago

Failed to send an email: Error in processing. The server response was: 5.7.3 STARTTLS is required to send mail [MW3PR05CA0008.namprd05.prod.outlook.com 2023-11-15T10:22:28.631Z 08DBE433C395C332] - Aras 22

Hi Guys, I need help. I am facing below mentioned error while sending mail in workflow activity(Aras22). Failed to send an email: Error in processing. The server response was: 5.7.3 STARTTLS i...
Geerthana_Moorthy1's avatar
Geerthana_Moorthy1
Ideator III
2 years ago

Same , I am also using port 587.

angela's avatar
angela
Catalyst II
2 years ago

I remember I used a simple test Method for checking the SMPT server connection and I always got the STARTTLS error message. But sending emails from Innovator it self worked. 
Does it work when you use the unsecure variant without encryption (just for testing)?

Have you asked Aras support already? As you mention Aras 22 you obviously have a subscription.

  • Geerthana_Moorthy1's avatar
    Geerthana_Moorthy1
    Ideator III
    2 years ago

    I changed "disabled_operating_parameter"  tag to "operating_parameter" in config file and then mail log is generated in Innovator > Innovator > Server > Temp folder.. 

    • Geerthana_Moorthy1's avatar
      Geerthana_Moorthy1
      Ideator III
      2 years ago

      Could you please tell where I need to change port number exactly , is it with IIS server or in Aras.

      • angela's avatar
        angela
        Catalyst II
        2 years ago

        That´s a good question, but unfortunately. I don´t know the answer. In the past there were no option to specify a port number in Aras and it was fixed to port 25.

        Maybe this works for you?  link 

        Let me know your results!