Forum Discussion

Geerthana_Moorthy1's avatar
Geerthana_Moorthy1
Ideator III
2 years ago

Failed to send an email: Error in processing. The server response was: 5.7.3 STARTTLS is required to send mail [MW3PR05CA0008.namprd05.prod.outlook.com 2023-11-15T10:22:28.631Z 08DBE433C395C332] - Aras 22

Hi Guys, I need help. I am facing below mentioned error while sending mail in workflow activity(Aras22). Failed to send an email: Error in processing. The server response was: 5.7.3 STARTTLS i...
angela's avatar
angela
Catalyst II
2 years ago

Hi,

which port do you use? In my case only port 587 worked for SMPT emails, not port 465 and of course not 25. In my case in the past also some firewall settings blocked the emails.

Angela

  • Geerthana_Moorthy1's avatar
    Geerthana_Moorthy1
    Ideator III
    2 years ago

    Same , I am also using port 587.

    • angela's avatar
      angela
      Catalyst II
      2 years ago

      I remember I used a simple test Method for checking the SMPT server connection and I always got the STARTTLS error message. But sending emails from Innovator it self worked. 
      Does it work when you use the unsecure variant without encryption (just for testing)?

      Have you asked Aras support already? As you mention Aras 22 you obviously have a subscription.

      • Geerthana_Moorthy1's avatar
        Geerthana_Moorthy1
        Ideator III
        2 years ago

        I changed "disabled_operating_parameter"  tag to "operating_parameter" in config file and then mail log is generated in Innovator > Innovator > Server > Temp folder..