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bhavindesai's avatar
bhavindesai
Ideator I
8 years ago

Which version of technical documentation app is compatible with Innovator SP12?

Hi, I've Aras Innovator 11 SP12. On installing Technical Documentation 11.0 R1, I get below error.  Technical Documentation 11.0 R2 is compatible with only 11 SP14. Is there any version of technical doc that is compatible with Aras Innovator 11 SP12? Thanks, Bhavin 2018-08-14 15:16:51,905 [6] INFO  Aras.Tools.ArasUpdateGui. Logger Checking package started: 'D:\users\dev\Aras\installers\ Aras Technical Documentation 11.0R1 CD Image\package.config' 2018-08-14 15:16:51,913 [6] INFO  Aras.Tools.ArasUpdateGui. Logger Checking package finished 2018-08-14 15:16:52,217 [6] WARN  Aras.Tools.ArasUpdateGui. Logger String[] {Incompatible version of Innovator} 2018-08-14 15:16:52,268 [6] WARN  Aras.Tools.ArasUpdateGui. Logger String[] {Variable 'Technical Documentation' is not found in DB.} 2018-08-14 15:16:52,332 [6] WARN  Aras.Tools.ArasUpdateGui. Logger Incompatible version of Innovator Variable 'Technical Documentation' is not found in DB. 2018-08-14 15:16:52,335 [6] ERROR Aras.Tools.ArasUpdateGui. Logger Aras.Tools.ArasUpdateCore. Implementations.Commands. CheckCompatibilityPackageComma nd: Incompatible version of Innovator Variable 'Technical Documentation' is not found in DB. 2018-08-14 15:16:52,344 [6] INFO  Aras.Tools.ArasUpdateGui. Logger Operation 'Install' failed

1 Reply

  • christopher_gillis's avatar
    christopher_gillis
    Community Manager
    8 years ago
    Hi Bhavin, It looks like Technical Documentation 11.0R1 is supported in 11.0 SP12 but has not been certified through QA, so the package has not yet been updated to allow Aras Update to install it. You can navigate to the location of the CD Image from your error message D:\users\dev\Aras\installers\ Aras Technical Documentation 11.0R1 CD Image\ and look at the Installation Guide found in the \Documentation\ folder for steps on how to manually install this application into your environment. For future reference, if you are a subscriber or partner, you can find a list of all of the supported applications for the different versions of innovator on the Aras Subscriber Portal here. Chris
    Christopher Gillis Aras Labs Software Engineer