Forum Discussion

Ashok_Yadav's avatar
Ashok_Yadav
Creator II
4 years ago

Promotion issue

Hello Guys, Can you suggest me solution for Promotion issue for below life cycle sate create state? Some time user not able promote(Error is No promotion is available ) lifecycle sate for ...
angela's avatar
angela
Catalyst II
4 years ago

First at all: Restyle it so it becomes a pentagram. That doesn´t help to solve the problem - but it looks cool and somehow fits your question.

Second: Which Innovator version do you use?

Third: Test server or main server? Have you manipulated the SQL db manually? (like editing the state property?)

  • Ashok_Yadav's avatar
    Ashok_Yadav
    Creator II
    4 years ago

    Thank for reply  Angelalp,

    Aras innovator version is 12 and service pack 9

    Right now test at main server at same machine.  No  i do not manipulated the SQL db manually.

    • angela's avatar
      angela
      Catalyst II
      4 years ago

      It´s strange that promotion work after restarting the server. LifeCyle promotion is a very reliable feature in Innovator once it´s set up correctly.

      1. I see that you use Identity "Creator" and "Component Engineer". Are your users assigned to these Identities?

      2. Does your permission allow users to "update" the item?

      3. Are all of your items affected? Or does promotion just fail for a few specific ones?

      I asked for SQL, cause the state you see is sometimes not the state you really have. And this would lead exactly into the behavior you describe.

      This can happen when you change 'state' in SQL database manually to "repair" something. Or if you have used some of the admin functions.

      4. Do you have used "Set default lifecycle" or "Reset permission" for some of your items? When you use the history, you could see it there.

      • Ashok_Yadav's avatar
        Ashok_Yadav
        Creator II
        4 years ago

        Thank for Reply

        1. I see that you use Identity "Creator" and "Component Engineer". Are your users assigned to these Identities?

        Ans :Yes

        2. Does your permission allow users to "update" the item?

        Ans :Yes

        3. Are all of your items affected? Or does promotion just fail for a few specific ones?

        Ans : It is fail for Manufacture Parts only

        I asked for SQL, cause the state you see is sometimes not the state you really have. And this would lead exactly into the behavior you describe.

        Ans : it is same as I see.

        This can happen when you change 'state' in SQL database manually to "repair" something. Or if you have used some of the admin functions.

        Ans :  I did not change Manually  in SQL

        4. Do you have used "Set default lifecycle" or "Reset permission" for some of your items? When you use the history, you could see it there.

        Ans Yes

        Can you please suggest me  Solution?

        Regards

        Ashok Kumar Yadav