Innovator Service Desk (ITIL)

The Innovator Service Desk Solution (ISD) is based on the OGC's concept of IT Service Management, which is outlined in the Infrastructure Technology Infrastructure Library (ITIL) Specification (v2).

In addition to the guidelines outlined by the OGC, the ISD Solution also includes capabilities outlined by the members of the IPT. The primary focus of the Service Desk in an ITIL environment is to restore service as quickly as possible. The ISD Solution is the single contact point between users and IT Service Management.

The ISD Solution includes functionality in the following key areas:

• Incident Management
• Problem Management
• Change Management
• Service Level Management
• Email Integration

Interested in this project? Check it out on GitHub!

https://github.com/ArasLabs/innovator-service-desk 

Contributors

Russ Moro, Aras

License

Visit the project's LICENSE.md file for more information about licensing.