Forum Discussion

Don_Jackson's avatar
Don_Jackson
Ideator I
3 years ago

SSVC email message contains incorrect item URL - how to modify?

Hello all,

I am currently testing SSVC email notifications and notice they are showing the wrong URL for the Item link, using 'localhost' as the prefix. I have checked all my configuration files and do not appear to be using localhost anywhere. Where is the email notification pulling this value from and/or how can I modify the format? The email message template doesn't have a typical query string and shows the following:

<table border="0" cellspacing="0" cellpadding="0" id="templateContainer" style="font-family: Arial,​Helvetica,​sans-serif; max-width: 600px">
    <tbody style="max-width: inherit;">
        <tr>
            <td style="border-bottom: 1px solid #d4d4d4; padding-bottom: 10px; color: #444444">{NotificationDescription}</td>
        </tr>
        {Messages}
    </tbody>
</table>

Any help is appreciated. Our version is Innovator 12 SP14.

Notifications
Visual Collaboration

5 Replies

  • Don_Jackson's avatar
    Don_Jackson
    Ideator I
    3 years ago

    Here is a visual of what this looks like in the email, notice the hovered URL

    • AngelaIp's avatar
      AngelaIp
      Ideator I
      3 years ago

      In side Innovator, go to Administration --> File Handling --> Conversion Server and check if you use the correct url there.

      • Don_Jackson's avatar
        Don_Jackson
        Ideator I
        3 years ago

        Thanks for the reply. I did check there, and that was correctly calling out the server name. Since this post, I found an entry in the Oauth config that referenced localhost, but that wasn't it either. I've been up and down every setting and config file and this has been difficult to track down!