License key not accepted in new ARAS Innovator 12 installation

I tried to install Aras Innovator 12.0 according to the book, but I always get "You must enter valid License Key"

I want to install on a virtual Windows server and I already requested a license twice, first for the default VMWare generated MAC address and then for a static assigned MAC address in VMWare workstation. Always with the same result.

I verified the MAC address with ipconfig and according to documentation everything is OK.

And I selected the correct Aras version  for the license request, i.e. 12.

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  • Hi Otto,

    I've looked at your license, and I'm not seeing any issues with either one you've generated. Could you verify that you're entering in the full text of the license key (i.e. the entire line below)?

    <License lic_type="Unlimited" lic_key="..." act_key="..."/>

    And not just the value of the lic_key attribute?

    Chris

    Christopher GIllis

    Aras Labs Software Engineer

Reply
  • Hi Otto,

    I've looked at your license, and I'm not seeing any issues with either one you've generated. Could you verify that you're entering in the full text of the license key (i.e. the entire line below)?

    <License lic_type="Unlimited" lic_key="..." act_key="..."/>

    And not just the value of the lic_key attribute?

    Chris

    Christopher GIllis

    Aras Labs Software Engineer

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