Facing issue while logging into ARAS Innovator 12 - Ambiguous error protected

Hello,

Could you confirm that you have administrative privileges on this machine? The Aras Innovator installer should do all of the configuration for the innovator and innovator_regular users without you needing to manually change any settings. Very occasionally, if a user doesn't have administrative permissions, some of this configuration can not happen, but that's a rare circumstance.

Could you try restarting both IIS and SQL Server? This will help make sure you're not running into any caching issues.

Chris

Christopher Gillis

Aras Labs Software Engineer

Hi Christopher,

I have restarted IIS and SQL server, but it did not work.

Should I have to run Innovator setup.exe as Run as Administrator?

I just clicked on install.

I have deleted previously installed InnovatorSolutions Database in my SQL server when I was uninstalling ARAS Innovator. So with fresh install, installer created InnovatorSolutions Database. Is this something causing any issue?

Thanks

Hi Christopher,

I have restarted IIS and SQL server, but it did not work.

Should I have to run Innovator setup.exe as Run as Administrator?

I just clicked on install.

I have deleted previously installed InnovatorSolutions Database in my SQL server when I was uninstalling ARAS Innovator. So with fresh install, installer created InnovatorSolutions Database. Is this something causing any issue?

Thanks

Hello,

You typically don't need to run the installer with the Run as Administrator option, but it wouldn't hurt to try in this case. I've seen some companies have stricter permissions on their employee's machines that can sometimes interfere with some of the configuration that the installer tries to do. That was my reasoning for checking that you had admin permissions on your machine. 

I've run into issues in the past with restoring a database that has the same name as a database I previously deleted. As a quick test, could you try installing Innovator again but choose a different name for the database? This will confirm if the error you're seeing is indeed a caching issue.

Chris

Hi Christopher,

Tried to uninstall ARAS Innovator and reinstalled with new name to database InnovatorSolutions1.

I have admin access and it is my personal laptop.

But facing the same issue.

Is there any other way to fix this issue?

Thanks

Hi Christopher,

With some changes to Windows Features, I  was able to login to Aras innovator with no error.

But screen is blank. I am not getting any icons or menus on screen. Tried to make some chrome settings as per installation guide. But nothing is working. Tried in chrome and IE.

But I am able to view source page having Aras code. 

Could you please suggest.

Thanks

Hello,

Could you share a screenshot of what you see when you log in?

Occasionally, silent JavaScript errors can be thrown in the console. Could you open up the browser dev tools (which you can launch by pressing F12 on the keyboard) and check the console to see if an error is thrown?

Chris

Hi Christopher,

Please find the attached screenshot. 

- DOM

-Console

-Debugger

-IE screen after Login - Similarly Chrome screen

Thanks

Hi Christopher,

I could not find any errors on Console window - F12 Developer Tool, it says 0.

Thanks

Hi Christopher, Above Console screenshot was taken for Internet Explorer. Please find the attached screenshot for Google Chrome, I could see some errors under Console. 

Please help to resolve those errors.

Thanks

Those messages in the Chrome console are just warnings that I don't think are affecting this issue.

How long does the screen stay blank? I tested logging into a local instance in IE and noticed that the first time I did so before the cache was built up, it took a little bit for the client to load. While it was loading, the screen appeared blank. 

Chris

Hi Christopher,

Screen almost stays blank for more than 15-20mins. 

It is not loading TOC. Till now I haven't seen that page.

Thanks