Wrong value entered for item type 'Identity'

Hi Expert, 

Once we upgraded Google Chrome browser, our users who use 'save password' function in that browser face the error message, when they select option in voting.  

Error message : Wrong value entered for item type 'Identity'

In previous version, we didn't face this error. 

Would you please help how to solve this issue?

Thank you so much in advance. 

Joseph An

  • Hi Joseph,

    This is a known issue. The most recent version of chrome auto populates the "delegate to" part of that dialog as a username/password field. The dialog is expecting an identity and that's why the error is appearing. This issue has been filed and you can temporarily fix this issue by disabling the saving of passwords for your innovator instance through the chrome settings.