Custom check Failed while update package

Hello, I installed Aras from www.aras.com/.../ and also installed aras update for updating package. I wanted to add package in to system. It through error as "Custom check Failed". [START LOG] 2018-02-07 02:01:15,157 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PE\11.0.1008\package.config' 2018-02-07 02:01:15,266 [INFO ] (1) - Checking package finished 2018-02-07 02:01:15,625 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PQB\11.0.1008\package.config' 2018-02-07 02:01:15,656 [INFO ] (1) - Checking package finished 2018-02-07 02:01:15,656 [INFO ] (1) - Checking package started: 'C:\Users\Administrator\Downloads\Aras Partner Demo Environment - 11 SP11\package.config' 2018-02-07 02:01:15,797 [INFO ] (1) - Checking package finished 2018-02-07 02:01:22,703 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PE\11.0.1008\package.config' 2018-02-07 02:01:22,703 [INFO ] (1) - Checking package finished 2018-02-07 02:01:22,703 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PQB\11.0.1008\package.config' 2018-02-07 02:01:22,719 [INFO ] (1) - Checking package finished 2018-02-07 02:01:47,377 [INFO ] (1) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:01:48,281 [INFO ] (1) - Checking package finished 2018-02-07 02:01:48,297 [INFO ] (1) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:01:48,470 [INFO ] (1) - Checking package finished 2018-02-07 02:01:48,516 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PE\11.0.1008\package.config' 2018-02-07 02:01:48,531 [INFO ] (1) - Checking package finished 2018-02-07 02:01:48,531 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PQB\11.0.1008\package.config' 2018-02-07 02:01:48,547 [INFO ] (1) - Checking package finished 2018-02-07 02:01:48,547 [INFO ] (1) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:01:48,656 [INFO ] (1) - Checking package finished 2018-02-07 02:03:11,042 [INFO ] (7) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:03:11,177 [INFO ] (7) - Checking package finished 2018-02-07 02:03:25,862 [WARN ] (7) - Custom check failed. 2018-02-07 02:03:27,455 [WARN ] (7) - Custom check failed. 2018-02-07 02:03:27,457 [ERROR] (7) - Aras.Tools.ArasUpdateCore.Implementations.Commands.CheckCompatibilityPackageCommand: Custom check failed.Custom check failed. 2018-02-07 02:03:27,476 [INFO ] (7) - Operation 'Install' failed 2018-02-07 02:04:48,108 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PE\11.0.1008\package.config' 2018-02-07 02:04:48,117 [INFO ] (1) - Checking package finished 2018-02-07 02:04:48,121 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PQB\11.0.1008\package.config' 2018-02-07 02:04:48,132 [INFO ] (1) - Checking package finished 2018-02-07 02:04:48,136 [INFO ] (1) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:04:48,286 [INFO ] (1) - Checking package finished 2018-02-07 02:04:57,955 [INFO ] (10) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:04:58,156 [INFO ] (10) - Checking package finished 2018-02-07 02:04:58,364 [INFO ] (10) - Installation of the package started : 'Demo 11SP11' from 'C:\Demo' directory 2018-02-07 02:04:58,365 [INFO ] (10) - CompatibilityPackage started 2018-02-07 02:04:58,716 [INFO ] (10) - Checking module 'CF' compatibility. 2018-02-07 02:04:59,645 [INFO ] (10) - LoadFile started 2018-02-07 02:04:59,651 [INFO ] (10) - Loading File : 'C:\Program Files (x86)\Aras\Innovator\Innovator\Client\scripts\include/rev.inc'. 2018-02-07 02:04:59,651 [INFO ] (10) - LoadFile finished 2018-02-07 02:05:00,048 [INFO ] (10) - LoadFile started 2018-02-07 02:05:00,050 [INFO ] (10) - Loading File : 'C:\Program Files (x86)\Aras\Innovator\Innovator\Client\scripts\include\build.inc'. 2018-02-07 02:05:00,051 [INFO ] (10) - LoadFile finished 2018-02-07 02:05:01,155 [INFO ] (10) - [echo] The target Aras instance is not compatible with this package. 2018-02-07 02:05:01,498 [INFO ] (10) - [echo] Required: 11.0 SP11 (6812) 2018-02-07 02:05:01,858 [INFO ] (10) - [echo] Found: 11.0 SP12 (6920,11.0.0.6920,11.0.0.6920) 2018-02-07 02:05:01,859 [INFO ] (10) - Custom started 2018-02-07 02:05:01,860 [INFO ] (10) - Custom finished 2018-02-07 02:05:02,967 [INFO ] (10) - Custom started 2018-02-07 02:05:02,968 [INFO ] (10) - Custom check the property : 'ConversionServerIsInstalled'. The value : 'true'. 2018-02-07 02:05:02,968 [INFO ] (10) - Custom finished 2018-02-07 02:05:03,507 [INFO ] (10) - Custom started 2018-02-07 02:05:03,531 [INFO ] (10) - Custom check the property : 'AgentServiceIsInstalled'. The value : 'true'. 2018-02-07 02:05:03,533 [INFO ] (10) - Custom finished 2018-02-07 02:05:04,679 [INFO ] (10) - Custom started 2018-02-07 02:05:04,682 [INFO ] (10) - Custom check the property : 'SsrIsInstalled'. The value : 'true'. 2018-02-07 02:05:04,683 [INFO ] (10) - Custom finished 2018-02-07 02:05:04,684 [WARN ] (10) - Custom check failed. 2018-02-07 02:05:04,820 [INFO ] (10) - Checking module 'IS' compatibility. 2018-02-07 02:05:05,222 [INFO ] (10) - [echo] [prop] Inn.Dir = C:\Program Files (x86)\Aras\Innovator\Innovator 2018-02-07 02:05:05,298 [INFO ] (10) - LoadFile started 2018-02-07 02:05:05,299 [INFO ] (10) - Loading File : 'C:\Program Files (x86)\Aras\Innovator\Innovator\Client\scripts\include/rev.inc'. 2018-02-07 02:05:05,300 [INFO ] (10) - LoadFile finished 2018-02-07 02:05:05,445 [INFO ] (10) - LoadFile started 2018-02-07 02:05:05,448 [INFO ] (10) - Loading File : 'C:\Program Files (x86)\Aras\Innovator\Innovator\Client\scripts\include\build.inc'. 2018-02-07 02:05:05,449 [INFO ] (10) - LoadFile finished 2018-02-07 02:05:05,703 [INFO ] (10) - [echo] The target Aras instance is not compatible with this package. 2018-02-07 02:05:05,802 [INFO ] (10) - [echo] Required: 11.0 SP11 (6812) 2018-02-07 02:05:05,886 [INFO ] (10) - [echo] Found: 11.0 SP12 (6920,11.0.0.6920,11.0.0.6920) 2018-02-07 02:05:05,887 [INFO ] (10) - Custom started 2018-02-07 02:05:05,888 [INFO ] (10) - Custom finished 2018-02-07 02:05:06,225 [INFO ] (10) - Custom started 2018-02-07 02:05:06,266 [INFO ] (10) - Custom check the property : 'ConversionServerIsInstalled'. The value : 'true'. 2018-02-07 02:05:06,267 [INFO ] (10) - Custom finished 2018-02-07 02:05:06,267 [WARN ] (10) - Custom check failed. 2018-02-07 02:05:06,268 [INFO ] (10) - CompatibilityPackage finished 2018-02-07 02:05:06,269 [ERROR] (10) - Aras.Tools.ArasUpdateCore.Implementations.Commands.CheckCompatibilityPackageCommand: Custom check failed.Custom check failed. 2018-02-07 02:05:06,270 [INFO ] (10) - Operation 'Install' failed 2018-02-07 02:05:09,946 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PE\11.0.1008\package.config' 2018-02-07 02:05:09,959 [INFO ] (1) - Checking package finished 2018-02-07 02:05:09,963 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PQB\11.0.1008\package.config' 2018-02-07 02:05:09,976 [INFO ] (1) - Checking package finished 2018-02-07 02:05:09,979 [INFO ] (1) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:05:10,125 [INFO ] (1) - Checking package finished 2018-02-07 02:15:32,973 [INFO ] (5) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:15:33,133 [INFO ] (5) - Checking package finished 2018-02-07 02:15:33,402 [INFO ] (5) - Installation of the package started : 'Demo 11SP11' from 'C:\Demo' directory 2018-02-07 02:15:33,403 [INFO ] (5) - CompatibilityPackage started 2018-02-07 02:15:33,766 [INFO ] (5) - Checking module 'CF' compatibility. 2018-02-07 02:15:34,843 [INFO ] (5) - LoadFile started 2018-02-07 02:15:34,844 [INFO ] (5) - Loading File : 'C:\Program Files (x86)\Aras\Innovator\Innovator\Client\scripts\include/rev.inc'. 2018-02-07 02:15:34,845 [INFO ] (5) - LoadFile finished 2018-02-07 02:15:35,194 [INFO ] (5) - LoadFile started 2018-02-07 02:15:35,196 [INFO ] (5) - Loading File : 'C:\Program Files (x86)\Aras\Innovator\Innovator\Client\scripts\include\build.inc'. 2018-02-07 02:15:35,197 [INFO ] (5) - LoadFile finished 2018-02-07 02:15:36,214 [INFO ] (5) - [echo] The target Aras instance is not compatible with this package. 2018-02-07 02:15:36,571 [INFO ] (5) - [echo] Required: 11.0 SP11 (6812) 2018-02-07 02:15:36,947 [INFO ] (5) - [echo] Found: 11.0 SP12 (6920,11.0.0.6920,11.0.0.6920) 2018-02-07 02:15:36,948 [INFO ] (5) - Custom started 2018-02-07 02:15:36,948 [INFO ] (5) - Custom finished 2018-02-07 02:15:37,788 [INFO ] (5) - Custom started 2018-02-07 02:15:37,788 [INFO ] (5) - Custom check the property : 'ConversionServerIsInstalled'. The value : 'true'. 2018-02-07 02:15:37,789 [INFO ] (5) - Custom finished 2018-02-07 02:15:38,485 [INFO ] (5) - Custom started 2018-02-07 02:15:38,487 [INFO ] (5) - Custom check the property : 'AgentServiceIsInstalled'. The value : 'true'. 2018-02-07 02:15:38,488 [INFO ] (5) - Custom finished 2018-02-07 02:15:39,700 [INFO ] (5) - Custom started 2018-02-07 02:15:39,701 [INFO ] (5) - Custom check the property : 'SsrIsInstalled'. The value : 'true'. 2018-02-07 02:15:39,701 [INFO ] (5) - Custom finished 2018-02-07 02:15:39,702 [WARN ] (5) - Custom check failed. 2018-02-07 02:15:39,776 [INFO ] (5) - Checking module 'IS' compatibility. 2018-02-07 02:15:40,102 [INFO ] (5) - [echo] [prop] Inn.Dir = C:\Program Files (x86)\Aras\Innovator\Innovator 2018-02-07 02:15:40,195 [INFO ] (5) - LoadFile started 2018-02-07 02:15:40,196 [INFO ] (5) - Loading File : 'C:\Program Files (x86)\Aras\Innovator\Innovator\Client\scripts\include/rev.inc'. 2018-02-07 02:15:40,277 [INFO ] (5) - LoadFile finished 2018-02-07 02:15:40,359 [INFO ] (5) - LoadFile started 2018-02-07 02:15:40,360 [INFO ] (5) - Loading File : 'C:\Program Files (x86)\Aras\Innovator\Innovator\Client\scripts\include\build.inc'. 2018-02-07 02:15:40,361 [INFO ] (5) - LoadFile finished 2018-02-07 02:15:40,731 [INFO ] (5) - [echo] The target Aras instance is not compatible with this package. 2018-02-07 02:15:40,816 [INFO ] (5) - [echo] Required: 11.0 SP11 (6812) 2018-02-07 02:15:40,902 [INFO ] (5) - [echo] Found: 11.0 SP12 (6920,11.0.0.6920,11.0.0.6920) 2018-02-07 02:15:40,903 [INFO ] (5) - Custom started 2018-02-07 02:15:40,904 [INFO ] (5) - Custom finished 2018-02-07 02:15:41,154 [INFO ] (5) - Custom started 2018-02-07 02:15:41,155 [INFO ] (5) - Custom check the property : 'ConversionServerIsInstalled'. The value : 'true'. 2018-02-07 02:15:41,156 [INFO ] (5) - Custom finished 2018-02-07 02:15:41,156 [WARN ] (5) - Custom check failed. 2018-02-07 02:15:41,160 [INFO ] (5) - CompatibilityPackage finished 2018-02-07 02:15:41,160 [ERROR] (5) - Aras.Tools.ArasUpdateCore.Implementations.Commands.CheckCompatibilityPackageCommand: Custom check failed.Custom check failed. 2018-02-07 02:15:41,162 [INFO ] (5) - Operation 'Install' failed 2018-02-07 02:28:10,616 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PE\11.0.1008\package.config' 2018-02-07 02:28:10,628 [INFO ] (1) - Checking package finished 2018-02-07 02:28:10,632 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PQB\11.0.1008\package.config' 2018-02-07 02:28:10,646 [INFO ] (1) - Checking package finished 2018-02-07 02:28:10,650 [INFO ] (1) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:28:10,815 [INFO ] (1) - Checking package finished [END LOG]
Parents
  • Hello,

    When we are trying to upgrade from Aras 12 SP9 to SP16 we are getting below error.

    our error 2021-07-15 11:52:33,484 [ERROR] (5) - Aras.Tools.ArasUpdateCore.Implementations.Commands.CheckCompatibilityPackageCommand: Custom check failed.2021-07-15 11:52:33,487 [INFO ] (5) - Operation 'Install' failed
    Could someone help.
    Thanks,
    Pankaj
Reply
  • Hello,

    When we are trying to upgrade from Aras 12 SP9 to SP16 we are getting below error.

    our error 2021-07-15 11:52:33,484 [ERROR] (5) - Aras.Tools.ArasUpdateCore.Implementations.Commands.CheckCompatibilityPackageCommand: Custom check failed.2021-07-15 11:52:33,487 [INFO ] (5) - Operation 'Install' failed
    Could someone help.
    Thanks,
    Pankaj
Children
No Data