Custom check Failed while update package

Hello, I installed Aras from www.aras.com/.../ and also installed aras update for updating package. I wanted to add package in to system. It through error as "Custom check Failed". [START LOG] 2018-02-07 02:01:15,157 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PE\11.0.1008\package.config' 2018-02-07 02:01:15,266 [INFO ] (1) - Checking package finished 2018-02-07 02:01:15,625 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PQB\11.0.1008\package.config' 2018-02-07 02:01:15,656 [INFO ] (1) - Checking package finished 2018-02-07 02:01:15,656 [INFO ] (1) - Checking package started: 'C:\Users\Administrator\Downloads\Aras Partner Demo Environment - 11 SP11\package.config' 2018-02-07 02:01:15,797 [INFO ] (1) - Checking package finished 2018-02-07 02:01:22,703 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PE\11.0.1008\package.config' 2018-02-07 02:01:22,703 [INFO ] (1) - Checking package finished 2018-02-07 02:01:22,703 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PQB\11.0.1008\package.config' 2018-02-07 02:01:22,719 [INFO ] (1) - Checking package finished 2018-02-07 02:01:47,377 [INFO ] (1) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:01:48,281 [INFO ] (1) - Checking package finished 2018-02-07 02:01:48,297 [INFO ] (1) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:01:48,470 [INFO ] (1) - Checking package finished 2018-02-07 02:01:48,516 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PE\11.0.1008\package.config' 2018-02-07 02:01:48,531 [INFO ] (1) - Checking package finished 2018-02-07 02:01:48,531 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PQB\11.0.1008\package.config' 2018-02-07 02:01:48,547 [INFO ] (1) - Checking package finished 2018-02-07 02:01:48,547 [INFO ] (1) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:01:48,656 [INFO ] (1) - Checking package finished 2018-02-07 02:03:11,042 [INFO ] (7) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:03:11,177 [INFO ] (7) - Checking package finished 2018-02-07 02:03:25,862 [WARN ] (7) - Custom check failed. 2018-02-07 02:03:27,455 [WARN ] (7) - Custom check failed. 2018-02-07 02:03:27,457 [ERROR] (7) - Aras.Tools.ArasUpdateCore.Implementations.Commands.CheckCompatibilityPackageCommand: Custom check failed.Custom check failed. 2018-02-07 02:03:27,476 [INFO ] (7) - Operation 'Install' failed 2018-02-07 02:04:48,108 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PE\11.0.1008\package.config' 2018-02-07 02:04:48,117 [INFO ] (1) - Checking package finished 2018-02-07 02:04:48,121 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PQB\11.0.1008\package.config' 2018-02-07 02:04:48,132 [INFO ] (1) - Checking package finished 2018-02-07 02:04:48,136 [INFO ] (1) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:04:48,286 [INFO ] (1) - Checking package finished 2018-02-07 02:04:57,955 [INFO ] (10) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:04:58,156 [INFO ] (10) - Checking package finished 2018-02-07 02:04:58,364 [INFO ] (10) - Installation of the package started : 'Demo 11SP11' from 'C:\Demo' directory 2018-02-07 02:04:58,365 [INFO ] (10) - CompatibilityPackage started 2018-02-07 02:04:58,716 [INFO ] (10) - Checking module 'CF' compatibility. 2018-02-07 02:04:59,645 [INFO ] (10) - LoadFile started 2018-02-07 02:04:59,651 [INFO ] (10) - Loading File : 'C:\Program Files (x86)\Aras\Innovator\Innovator\Client\scripts\include/rev.inc'. 2018-02-07 02:04:59,651 [INFO ] (10) - LoadFile finished 2018-02-07 02:05:00,048 [INFO ] (10) - LoadFile started 2018-02-07 02:05:00,050 [INFO ] (10) - Loading File : 'C:\Program Files (x86)\Aras\Innovator\Innovator\Client\scripts\include\build.inc'. 2018-02-07 02:05:00,051 [INFO ] (10) - LoadFile finished 2018-02-07 02:05:01,155 [INFO ] (10) - [echo] The target Aras instance is not compatible with this package. 2018-02-07 02:05:01,498 [INFO ] (10) - [echo] Required: 11.0 SP11 (6812) 2018-02-07 02:05:01,858 [INFO ] (10) - [echo] Found: 11.0 SP12 (6920,11.0.0.6920,11.0.0.6920) 2018-02-07 02:05:01,859 [INFO ] (10) - Custom started 2018-02-07 02:05:01,860 [INFO ] (10) - Custom finished 2018-02-07 02:05:02,967 [INFO ] (10) - Custom started 2018-02-07 02:05:02,968 [INFO ] (10) - Custom check the property : 'ConversionServerIsInstalled'. The value : 'true'. 2018-02-07 02:05:02,968 [INFO ] (10) - Custom finished 2018-02-07 02:05:03,507 [INFO ] (10) - Custom started 2018-02-07 02:05:03,531 [INFO ] (10) - Custom check the property : 'AgentServiceIsInstalled'. The value : 'true'. 2018-02-07 02:05:03,533 [INFO ] (10) - Custom finished 2018-02-07 02:05:04,679 [INFO ] (10) - Custom started 2018-02-07 02:05:04,682 [INFO ] (10) - Custom check the property : 'SsrIsInstalled'. The value : 'true'. 2018-02-07 02:05:04,683 [INFO ] (10) - Custom finished 2018-02-07 02:05:04,684 [WARN ] (10) - Custom check failed. 2018-02-07 02:05:04,820 [INFO ] (10) - Checking module 'IS' compatibility. 2018-02-07 02:05:05,222 [INFO ] (10) - [echo] [prop] Inn.Dir = C:\Program Files (x86)\Aras\Innovator\Innovator 2018-02-07 02:05:05,298 [INFO ] (10) - LoadFile started 2018-02-07 02:05:05,299 [INFO ] (10) - Loading File : 'C:\Program Files (x86)\Aras\Innovator\Innovator\Client\scripts\include/rev.inc'. 2018-02-07 02:05:05,300 [INFO ] (10) - LoadFile finished 2018-02-07 02:05:05,445 [INFO ] (10) - LoadFile started 2018-02-07 02:05:05,448 [INFO ] (10) - Loading File : 'C:\Program Files (x86)\Aras\Innovator\Innovator\Client\scripts\include\build.inc'. 2018-02-07 02:05:05,449 [INFO ] (10) - LoadFile finished 2018-02-07 02:05:05,703 [INFO ] (10) - [echo] The target Aras instance is not compatible with this package. 2018-02-07 02:05:05,802 [INFO ] (10) - [echo] Required: 11.0 SP11 (6812) 2018-02-07 02:05:05,886 [INFO ] (10) - [echo] Found: 11.0 SP12 (6920,11.0.0.6920,11.0.0.6920) 2018-02-07 02:05:05,887 [INFO ] (10) - Custom started 2018-02-07 02:05:05,888 [INFO ] (10) - Custom finished 2018-02-07 02:05:06,225 [INFO ] (10) - Custom started 2018-02-07 02:05:06,266 [INFO ] (10) - Custom check the property : 'ConversionServerIsInstalled'. The value : 'true'. 2018-02-07 02:05:06,267 [INFO ] (10) - Custom finished 2018-02-07 02:05:06,267 [WARN ] (10) - Custom check failed. 2018-02-07 02:05:06,268 [INFO ] (10) - CompatibilityPackage finished 2018-02-07 02:05:06,269 [ERROR] (10) - Aras.Tools.ArasUpdateCore.Implementations.Commands.CheckCompatibilityPackageCommand: Custom check failed.Custom check failed. 2018-02-07 02:05:06,270 [INFO ] (10) - Operation 'Install' failed 2018-02-07 02:05:09,946 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PE\11.0.1008\package.config' 2018-02-07 02:05:09,959 [INFO ] (1) - Checking package finished 2018-02-07 02:05:09,963 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PQB\11.0.1008\package.config' 2018-02-07 02:05:09,976 [INFO ] (1) - Checking package finished 2018-02-07 02:05:09,979 [INFO ] (1) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:05:10,125 [INFO ] (1) - Checking package finished 2018-02-07 02:15:32,973 [INFO ] (5) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:15:33,133 [INFO ] (5) - Checking package finished 2018-02-07 02:15:33,402 [INFO ] (5) - Installation of the package started : 'Demo 11SP11' from 'C:\Demo' directory 2018-02-07 02:15:33,403 [INFO ] (5) - CompatibilityPackage started 2018-02-07 02:15:33,766 [INFO ] (5) - Checking module 'CF' compatibility. 2018-02-07 02:15:34,843 [INFO ] (5) - LoadFile started 2018-02-07 02:15:34,844 [INFO ] (5) - Loading File : 'C:\Program Files (x86)\Aras\Innovator\Innovator\Client\scripts\include/rev.inc'. 2018-02-07 02:15:34,845 [INFO ] (5) - LoadFile finished 2018-02-07 02:15:35,194 [INFO ] (5) - LoadFile started 2018-02-07 02:15:35,196 [INFO ] (5) - Loading File : 'C:\Program Files (x86)\Aras\Innovator\Innovator\Client\scripts\include\build.inc'. 2018-02-07 02:15:35,197 [INFO ] (5) - LoadFile finished 2018-02-07 02:15:36,214 [INFO ] (5) - [echo] The target Aras instance is not compatible with this package. 2018-02-07 02:15:36,571 [INFO ] (5) - [echo] Required: 11.0 SP11 (6812) 2018-02-07 02:15:36,947 [INFO ] (5) - [echo] Found: 11.0 SP12 (6920,11.0.0.6920,11.0.0.6920) 2018-02-07 02:15:36,948 [INFO ] (5) - Custom started 2018-02-07 02:15:36,948 [INFO ] (5) - Custom finished 2018-02-07 02:15:37,788 [INFO ] (5) - Custom started 2018-02-07 02:15:37,788 [INFO ] (5) - Custom check the property : 'ConversionServerIsInstalled'. The value : 'true'. 2018-02-07 02:15:37,789 [INFO ] (5) - Custom finished 2018-02-07 02:15:38,485 [INFO ] (5) - Custom started 2018-02-07 02:15:38,487 [INFO ] (5) - Custom check the property : 'AgentServiceIsInstalled'. The value : 'true'. 2018-02-07 02:15:38,488 [INFO ] (5) - Custom finished 2018-02-07 02:15:39,700 [INFO ] (5) - Custom started 2018-02-07 02:15:39,701 [INFO ] (5) - Custom check the property : 'SsrIsInstalled'. The value : 'true'. 2018-02-07 02:15:39,701 [INFO ] (5) - Custom finished 2018-02-07 02:15:39,702 [WARN ] (5) - Custom check failed. 2018-02-07 02:15:39,776 [INFO ] (5) - Checking module 'IS' compatibility. 2018-02-07 02:15:40,102 [INFO ] (5) - [echo] [prop] Inn.Dir = C:\Program Files (x86)\Aras\Innovator\Innovator 2018-02-07 02:15:40,195 [INFO ] (5) - LoadFile started 2018-02-07 02:15:40,196 [INFO ] (5) - Loading File : 'C:\Program Files (x86)\Aras\Innovator\Innovator\Client\scripts\include/rev.inc'. 2018-02-07 02:15:40,277 [INFO ] (5) - LoadFile finished 2018-02-07 02:15:40,359 [INFO ] (5) - LoadFile started 2018-02-07 02:15:40,360 [INFO ] (5) - Loading File : 'C:\Program Files (x86)\Aras\Innovator\Innovator\Client\scripts\include\build.inc'. 2018-02-07 02:15:40,361 [INFO ] (5) - LoadFile finished 2018-02-07 02:15:40,731 [INFO ] (5) - [echo] The target Aras instance is not compatible with this package. 2018-02-07 02:15:40,816 [INFO ] (5) - [echo] Required: 11.0 SP11 (6812) 2018-02-07 02:15:40,902 [INFO ] (5) - [echo] Found: 11.0 SP12 (6920,11.0.0.6920,11.0.0.6920) 2018-02-07 02:15:40,903 [INFO ] (5) - Custom started 2018-02-07 02:15:40,904 [INFO ] (5) - Custom finished 2018-02-07 02:15:41,154 [INFO ] (5) - Custom started 2018-02-07 02:15:41,155 [INFO ] (5) - Custom check the property : 'ConversionServerIsInstalled'. The value : 'true'. 2018-02-07 02:15:41,156 [INFO ] (5) - Custom finished 2018-02-07 02:15:41,156 [WARN ] (5) - Custom check failed. 2018-02-07 02:15:41,160 [INFO ] (5) - CompatibilityPackage finished 2018-02-07 02:15:41,160 [ERROR] (5) - Aras.Tools.ArasUpdateCore.Implementations.Commands.CheckCompatibilityPackageCommand: Custom check failed.Custom check failed. 2018-02-07 02:15:41,162 [INFO ] (5) - Operation 'Install' failed 2018-02-07 02:28:10,616 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PE\11.0.1008\package.config' 2018-02-07 02:28:10,628 [INFO ] (1) - Checking package finished 2018-02-07 02:28:10,632 [INFO ] (1) - Checking package started: 'C:\ProgramData\Aras\ArasUpdate\PQB\11.0.1008\package.config' 2018-02-07 02:28:10,646 [INFO ] (1) - Checking package finished 2018-02-07 02:28:10,650 [INFO ] (1) - Checking package started: 'C:\Demo\package.config' 2018-02-07 02:28:10,815 [INFO ] (1) - Checking package finished [END LOG]
  • Hello, Based on the logs, it looks like you're trying to install the 11.0 SP11 demo environment which is only compatible with Aras Innovator 11.0 SP11. The latest version available on our website, and the version you've installed is 11.0 SP12. If you are a subscriber or partner, you can find the 11.0 SP11 CD Image and installer on the Aras FTP Site. If you are not an Aras subscriber, I recommend contacting our Community team for more information about this subscription benefit: info@aras.com Chris _____________________________________ Christopher Gillis Aras Labs Software Engineer  
  • Hello Chris,   Thank so much for the kind response. I reinstall Aras version 11.0 SP 11 and it solve the problem.   Many Thanks, Dhiral.
  • Hello,

    When we are trying to upgrade from Aras 12 SP9 to SP16 we are getting below error.

    our error 2021-07-15 11:52:33,484 [ERROR] (5) - Aras.Tools.ArasUpdateCore.Implementations.Commands.CheckCompatibilityPackageCommand: Custom check failed.2021-07-15 11:52:33,487 [INFO ] (5) - Operation 'Install' failed
    Could someone help.
    Thanks,
    Pankaj