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CR Email Notification

dkinsley
Offline

I am trying to create an email notification when a CR is promoted to the state of In Review from the state of New. Our CRs do not have a workflow so I configured the email notification in the life cycle state of In Review. Unfortunately, it does not work. I tested my query string in AML Studio and it works.What do I have wrong?


Subject

${Item[@type="a_CR"]/a_business_unit} CR Number ${Item[@type="a_CR"]/cr_number} is Pending Your Review

Query String

<Item type="a_CR" action="get" select="id,cr_number,a_business_unit,change_description,change_reason,req_dept">
<id>${Item/id}</id>
</Item>



Body HTML

${Item[@type="a_CR"]/cr_number} is now pending your review in Innovator.
<br/><br/>
<table>
    <tr>
        <td>Business Unit:</td>
        <td>${Item[@type="a_CR"]/a_business_unit}</td>
    </tr>
    <tr>
        <td>CR Number:</td>
        <td>${Item[@type="a_CR"]/cr_number}</td>
    </tr>
    <tr>
        <td>Change Request:</td>
        <td>${Item[@type="a_CR"]/change_description}</td>
    </tr>
    <tr>
        <td>Change Reason:</td>
        <td>${Item[@type="a_CR"]/change_reason}</td>
    </tr>
    <tr>
        <td>Requesting Department:</td>
        <td>${Item[@type="a_CR"]/req_dept}</td>
    </tr>
    
</table>

Parents
  • +1 Offline

    Dkinsley,

    Based on what you have posted I would assume the e-mail is getting through with a Subject line, but no information and the body does not have anything in it.  Is the Body HTML written exactly how it is in the message?  What you have posted is not standard HTML formatting.  Here are my suggestions that might make it work.  I would recommend comparing what you are doing to the Configuring Aras Innovator Email Notifications blog.  It is what helped me get my stuff working. 

    Query String

    <Item type="a_CR" action="get" id="${Item/id}" select="id,cr_number,a_business_unit,change_description,change_reason,req_dept">
    </Item>

    Body HTML 

    <body>

    <p>${Item[@type="a_CR"]/cr_number} is now pending your review in Innovator.</p>

    <br/><br/>

    <table>

       <tr>

            <td>Business Unit:</td>

            <td>${Item[@type="a_CR"]/a_business_unit}</td>

       </tr>

        <tr>

            <td>CR Number:</td>

            <td>${Item[@type="a_CR"]/cr_number}</td>

        </tr>

        <tr>

            <td>Change Request:</td>

            <td>${Item[@type="a_CR"]/change_description}</td>

        </tr>

        <tr>

            <td>Change Reason:</td>

            <td>${Item[@type="a_CR"]/change_reason}</td>

        </tr>

        <tr>

            <td>Requesting Department:</td>

            <td>${Item[@type="a_CR"]/req_dept}</td>

        </tr>

    </table></body>

  • 0 Offline in reply to Nathan

    Nathan,

    Thank you for your reply. I do get an email message with text in the subject and in the body but no data/information populated.

    I tried replacing my scripts with your suggested scripts but I still get the same result. I have the email configured on the "In Review" life cycle state - not on the transition.

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