this is a question that is probably more relevant for Aras subscribers.
How long does it take for you to receive a first response from Aras to your support request? Right now it always takes a couple of days until I get a answer. But sometimes I wait a couple of weeks. For technical complex questions regarding not urgent topics this is no problem for me. And I want to be fair: My questions are very often not the easiest ones to answer.
But I would be happy to hear about the experience of others!