How to handle spam protecton in community areas

Preventing spam is an important but also challenging task in maintaining quality in an online community.
Spam can be frustrating for community administratos, but also for the average community user.
You might already use some basic spam protection services, like a recaptcha or similar. But it's also important to check the content of your users' posts.
Of course you honor freedom of speech and censorship conflicts with your personal attitude. So what options do you have?

Your system may provide you a workflow that helps to prevent inappropriate content from being shown in the community. 
If you notice, that certain users repeatedly submit inappropriate content, abuse detection by counting forbidden keywords would maybe a good place to start.
Some systems may call this feature "Forbidden Word Counts".
There is a possibility that your system may provide this and other helpful features in Administration > Moderation > Abuse Automation.

  • Hello Angelalp

    Thank you for the nice reply which made me chuckle again!

    Especially the 10-Year-Refreshbutton-Fix!

    And thank you for reminding me that spam protection might not be an easy task, which I really believe.

    Sorry if I might have sounded a bit harsh. So thumbs up for the people who are in charge for a spam clean environment here in the community.

    As you wrote, we PLM users are capable of suffering.

    Maybe this is because PLM might also be the abbreviation for

    "P raying for the L iberation of Software issues whilst doing M editation (or M onths of testing)".