Hello,
my users are complaining that Aras is too slow in displaying the PDFs when clicked-on in the aras web application (V12 sp12)
in the chrome browser, I press f12 to observe the traffic occurring when one clicks on the icon that launches a PDF using the PDF viewer in aras - I notice that the chatter back and forth between the local browser and server is "fast", until the point where "PDFtoXOD" is invoked...at that point, it takes 30+ seconds for anything to happen, then about a 60-90 seconds later the PDF of the engineering drawing is rendered in the Aras PDF viewer...this amount of time is considered unacceptable to the users.
What is interesting is that our CAD Documents also offer a clickable link direct to an existing PDF of the drawing - when I user clicks on that link, Aras immediately downloads the PDF file to the local computer, immediately opens adobe acrobat reader, and with little delay, opens and displays the drawing...in this situation, the speed is "good" and the user is happy
can anyone explain what the process is of "PDFtoXOD" and how I can possibly "speed it up"...?
thanks alot