Blank Screen After login depending on users - Aras Innovator 12 -

Dear all,


I have been running ARAS v12 for a while without any problems under firefox.

This morning, some users came up with a blank screen while others could log in without any problem.

I have explored the forum without finding a topic that corresponds to this question.

Thank you in advance ! I would really appreciate the help.

Sincerely.

Laurent

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  • Hi Laurent,

    this one reminds of one of my older issues. 

    Do your users have a correct "clock". Is the "clock" on your server correct? Sounds like a stupid reason, but I was surprised that other faced the same. Check out this one:

    https://community.aras.com/f/community/35890/blank-screen-after-login---aras-innovator-12

  • Dear Angelap,


    thank for the suggestion. I already explore this option, Computers were perfectly synchronized. The weird thing is that from the same environment, some users can login succesfully and others cannot.

    I have reinstalled a former version of the virtual machine that support Aras, I was obliged due to the fact I needed an operationnal version today.

    I am now suspicious about something that happens and that requires the suppression of the activities history of the browser. Nevertheless, I was not aware of that and I did not test it. Now  I am working with the restored version.

    Regards.

    Laurent

Reply
  • Dear Angelap,


    thank for the suggestion. I already explore this option, Computers were perfectly synchronized. The weird thing is that from the same environment, some users can login succesfully and others cannot.

    I have reinstalled a former version of the virtual machine that support Aras, I was obliged due to the fact I needed an operationnal version today.

    I am now suspicious about something that happens and that requires the suppression of the activities history of the browser. Nevertheless, I was not aware of that and I did not test it. Now  I am working with the restored version.

    Regards.

    Laurent

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