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INNOVATOR FRAMEWORK - lower toolbar missing

mark_chen - Wednesday, July 13, 2016 10:17 PM:

Hi friends,

I am using Aras 11SP5

client win7+IE11 +.Net 4.5 and I have set the regedit "EnableIEHosting"=dword:0000001

The lower toolbar buttons is missing , please see attach file(firefox is ok), where can I fix the problem, Thanks

CycleOp - Thursday, July 14, 2016 4:54 AM:

Hello Marc,


Is your database 11SP5 from the start or was it upgraded from previous versions? This problem is usually typical to upgraded databases.


I would first advise you to clear your cache of IE and try again.



mark_chen - Thursday, July 14, 2016 5:34 AM:

Dear Sagi

The Database 11SP5 is new install not upgraded from previous versions

If I use the English OS login Aras 11 SP5, it no problem, 

but when I use Traditional Chinese , the error occurred , so I think it something wrong in the Traditional Chinese Language Pack

edonahue - Friday, July 15, 2016 2:05 PM:

Hi Mark,

Can you confirm that the language pack version matches the version of your Innovator installation? (11.0 SP5 v1)

mark_chen - Sunday, July 17, 2016 9:20 PM:

Hi Eli 

I  am using zh-TW_LanguagePack-v110SP5v1 for Aras 11 SP5, Thanks,

mark_chen - Sunday, July 17, 2016 10:06 PM:

I have compare the relationshipsGrid_toolbar.xml ( InnovatorClientxml and InnovatorClientxml.zt), I found the different 

edonahue - Monday, July 18, 2016 10:21 AM:

Hi Mark,

If you add the missing period character to InnovatorClientxml.zt and clear your browser cache, is the issue resolved? If so, I can pass along this information so the language pack may be updated for 11.0 SP5 and later service packs. Thanks!

mark_chen - Monday, July 18, 2016 9:15 PM:

Dear Eli

Yes, the issue is resolved . Thanks,

edonahue - Tuesday, July 19, 2016 1:27 PM:

Hi Mark,

Thanks for the confirmation. I'll pass this info along!