Cant add MAC address when requesting a license key

Offline Duncanwilliamgibbons over 4 years ago

Tried to login to the aras platform today after a while, and get the error "The Database is not available:License Key is invalid." So I tried to request the license key again, but in the request form it wont allow me to put in my desktops MAC address.

Thanks

Duncan

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Offline Nithin Mahesh over 4 years ago

Hi Duncanwilliamgibbons,

Are you using this link to request the new license? Also I recommend using the MAC address from the Wireless LAN adapter WIFI which you can find by running the command ipconfig /all in a command prompt.

Best,

Nithin
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Offline Nithin Mahesh over 4 years ago

Hi Duncanwilliamgibbons,

Are you using this link to request the new license? Also I recommend using the MAC address from the Wireless LAN adapter WIFI which you can find by running the command ipconfig /all in a command prompt.

Best,

Nithin
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