Promotion issue

Hello Guys,

Can you suggest me solution for Promotion issue for below life cycle sate create state?

Some time user not able promote(Error is No promotion is available ) lifecycle sate for above life cycle from create to Review state.

But after restarting server user able promote life cycle  . but is root causes of this issue?

Regards

Ashok Kumar Yadav.

  • Mmh. In this case check which link the user uses to access Innovator. Especially when your users enters Innovator via a bookmark. Does the link contain the expression "X-salt"? This would indicate your users works on a outdated cache version which can lead to all kind of exotic errors.

  • オフライン in reply to AngelaIp

    Thank you for you reply.

    I found root cause of the problem. it's show no promotion available for some in case of transaction of lifecycle where role defined create .    for example it fail between Create and review state .

    Can you suggest solution for Creator identity  as role in transaction?

    Regards

    Ashok Kumar Yadav

  • Not sure. Normally you never use the "Creator" as voting role. Are you sure you haven´t mixed it up with the "Owner" (owned_by_id)?

    The Creator is really the person who creates something, it cannot be changed later. So it´s common to use the Owner.

    If you accidentally used the Owner identity in your item, you could try to add a second path to the lifecycle in parallel to the Creator-path