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Error loading Recipient Relationship tab of DCO and EDR change management giving error when refreshing the CM tab

Abdulrahman Shahin
オフライン

Hi,

when opening ECO/EDR the first time there is no Proplem opening the Recipients Relationship tap,
but when opening another a second ECO/EDR the recipients Relationship tap doesnt load.
when trying to refresh the item it gives an error message 'The method "cui_ivicb_refresh_click" failed.'
only when changing to another relationship tap i can click on refresh with no error,
then if changed back to Recipients the recipients list will appear.

this issue was not there before the updates were done on .NET code.
please help me if you have an idea about this problem and how to approach it.

thanks

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  • 0

    The error message is not completely uncommon and can appear in multiple scenarios especially for ItemTypes that have a lot of client side Method in the background (like ECO). From my POV it has to do a little bit with the loading time of the elements.

    From which version have you updated? I assume you know use I14 now. Did you come from I11 or I12?

    If it doesn´t appear before you have updated, ask Aras and blame them Grinning. After update everything should work like before update. You never can test out everything during upgrade, so there will always be some minor tasks to fix afterwards. I guess they know the error message already, cause it´s really not uncommon. So in your case, simply just ask Aras support.

    Let us know if you know what caused the error!

    Best regards

    Angela

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  • 0

    The error message is not completely uncommon and can appear in multiple scenarios especially for ItemTypes that have a lot of client side Method in the background (like ECO). From my POV it has to do a little bit with the loading time of the elements.

    From which version have you updated? I assume you know use I14 now. Did you come from I11 or I12?

    If it doesn´t appear before you have updated, ask Aras and blame them Grinning. After update everything should work like before update. You never can test out everything during upgrade, so there will always be some minor tasks to fix afterwards. I guess they know the error message already, cause it´s really not uncommon. So in your case, simply just ask Aras support.

    Let us know if you know what caused the error!

    Best regards

    Angela

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