The Top 3 Questions Answered from the MRO On-Time Delivery Performance Webcast

Last week Aras hosted the webcast, “4 Levers to Increase MRO On-Time Delivery Performance.” Presenting in the webcast was Product Marketing Manager, Jason Kasper, VP, MRO Solutions, Suresh Iyer, and Product Manager, Graeme Taylor. During the webcast, they highlighted four levers that will improve your MRO on-time delivery performance. Here were the three most asked questions from the presentation.

  1. Of the four levers discussed, which one do you think is most effective but less time consuming?
    1. The quickest way to success is through the evaluation of how a task or job gets done, then looking at the options for what process improvements can be made to improve it.  The best approach we have seen is to initiate these improvements in small increments, think aim small, miss small.  These incremental improvements should be clearly articulated and clear measurements understood.


  2. Most MRO is highly labor intensive. How have your customers improved labor efficiency?
    1. Aras Impresa MRO has dynamic scheduling capability where a shift supervisor can assign tasked based on the availability of certified skills.  As we mentioned in the webinar, its important once process improvements are identified that they become “institutionalized” in an MRO application.  This is one of those examples.  The technicians will spend less time researching about the task and the system keep track of their time and allocates jobs according.  A way to see if dynamic scheduling would create value in your organization is to measure the time spent by a technician on data entry (# of clicks) and identify ways through incremental process improvements in ways by which their time for data entry can be reduced.


  3. Turn Around Time (TAT)  reduction – what are the key performance measurement (KPM) factors?
    1. Here are some areas to focus in order to lower TAT:
      1. Shortage reduction - Planning for Material and Tooling shortages with tightly coupled Supply Chain data availability
      2. Issue Resolution - Establishing satellite network operations center for quick issue resolution staffed by representatives from Engineering/Planning/Quality
      3. Tool calibration – Technician should not find when they are ready to start work that the tools are not calibrated. Early warning systems should be in place to identify all tools needing calibration within a defined window
      4. Skill certification – Make sure the technician qualifications and certifications are current and provide 30/15/7 day alerts to renew certifications (Training & Qualification systems)

 To Learn more about what you can do to improve your MRO on-time delivery performance, listen to the on-demand recording of the webcast now!

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